Product Support Representative

Job summary

Provide technical support, training, and guidance to field technicians, installers, and contractors for entrance system products. Collaborate with R&D and quality departments while managing special projects and ensuring regulatory compliance.

Job details

The successful candidate will be responsible to provide technical support and training for ASSA ABLOY Entrance System PDS products, brands and competitive equipment. The key responsibilities include but are not limited to providing technical support, provide product feedback, support and auditing, installing and testing of door equipment and working closely with the R&D team. This position will require some travel around the US and Canada on occasion. The position sits in our Monroe NC corporate offices reporting our Manager of Product Support. Primary Responsibilities Support field technicians, installers and contractors to provide training and guidance where needed Provide phone, on-line and documentation support Travel to support customers and train technicians Support special Sales and R&D projects Work closely with Quality and Part departments as needed Be AAADM certified trainer Goals and Compliance Support individual & departmental goals Assist districts and service providers in a professional and proactive approach Participate in regular meetings & communicate with department supervisors on projects and activities to increase customer service and satisfaction Identify & document any required ASSA ABLOY Entrance Solutions compliance training for technicians and installers Ensure compliance with all established policies, procedures and regulatory codes and standards. Requirements Significant service and technical skills and experience is required. Analytical skills are required. Excellent time management, ability to travel is required. Excellent communication (oral and written) skills and strong team approach to work environment. Product knowledge of Besam, Record, Stanley, Horton and other major manufactures products for Slide, Swing, Fold and Revolving doors Have the ability to work remotely without direct supervision on a regular basis Must be a self-motivated goal oriented individual Needs to be able to offer suggestions and ideas with a well thought out plan AAADM Certified inspector We are the ASSA ABLOY GroupOur people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

What you’ll do

Provide technical support, training, and guidance to field technicians, installers, and contractors for entrance system products. Collaborate with R&D and quality departments while managing special projects and ensuring regulatory compliance.

Requirements

Requires significant service and technical experience with automatic door systems and the ability to travel across the US and Canada. Candidates must possess strong analytical and communication skills, along with an AAADM certification.

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Quality assurance · Preferred
• Regulatory Compliance · Preferred
• Documentation · Preferred
• Troubleshooting · Preferred
• Team Collaboration · Preferred
• Communication Skills · Preferred
• Project management · Preferred
• Technical Support · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Technical support
• Product training
• Door equipment installation
• Analytical skills
• Time management
• Communication skills
• AAADM certification
• Field service
• Quality assurance
• Project management
• Regulatory compliance
• Troubleshooting
• Customer service
• Documentation
• Team collaboration
• Communication
• Technical Support
• Training And Development
• Product Knowledge
• Analytical Skills
• Sales
• Customer Service
• Auditing
• Time Management
• Self-Motivation
• Compliance Training
• Goal-Oriented
• Product Support
• AAADM Certification

Job areas

• Customer Service & Support
• Engineering
• Manufacturing
• Trades
• Technology
• Product Support Representative
• Technical Customer Service Representative
• Contact Centre Information Clerks
• Customer Service Representatives

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