IT Service management - Servicenow, Incident, SharePoint and Teams
Manage IT Service Management practices including incident, problem, and change management using ServiceNow. Develop dashboards, KPIs, and operational reports to provide highlights for senior stakeholders.
- Hybrid
- Montréal, QC
- Posted Sep 4, 2026
- Apply by Oct 4, 2026
- 1 position
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Job summary
IT Service management - Servicenow, Incident, SharePoint and Teams Hybrid: 3 days a week in office Location: Montreal Job Description • Strong knowledge of IT Service Management (ITSM) practices, including Incident, Problem, Change and Service Management. • Experience working with ServiceNow or comparable enterprise ITSM platform. • Strong analytical and critical thinking skills with experience analyzing operational, service or performance data. • Experience developing dashboards, KPIs, reports and management-level operational highlights. • Proficiency with Power BI and Excel or comparable business intelligence and analytics tools. • Strong project coordination, organizational and stakeholder management capabilities. • Ability to work effectively across technical risk, control, audit and business teams. • Strong written and verbal communication skills, including the ability to present complex information clearly and to senior stakeholders. • Ability to manage competing priorities and drive initiatives across multiple teams. • Experience with Microsoft 365 collaboration tools such as SharePoint and Teams.
What you’ll do
Manage IT Service Management practices including incident, problem, and change management using ServiceNow. Develop dashboards, KPIs, and operational reports to provide highlights for senior stakeholders.
Requirements
Requires strong knowledge of ITSM practices and proficiency with Power BI, Excel, and Microsoft 365 collaboration tools. Candidates must possess strong analytical skills and the ability to coordinate projects across technical and business teams.
Listed skills
- Power BIPreferred
- Project CoordinationPreferred
- Change ManagementPreferred
- Incident ManagementPreferred
- Microsoft TeamsPreferred
- Microsoft 365Preferred
- Data analysisPreferred
- Microsoft ExcelPreferred
- SharePointPreferred
- ReportingPreferred
- Stakeholder ManagementPreferred
Other relevant skills
Identified from the job description. Confirm important requirements above.
- IT Service Management
- ServiceNow
- Incident Management
- Problem Management
- Change Management
- Power BI
- Excel
- SharePoint
- Microsoft Teams
- Stakeholder Management
- Project Coordination
- Data Analysis
- KPI Development
- Reporting
- Microsoft 365
- Analytical Thinking
Job areas
- Technology
- Consulting
- Data & Analytics
- Management & Leadership
- Software
Additional details
- Minimum experience
- 5+ years
- Apply by
- Oct 4, 2026
- Posting language
- English
- Working hours
- 40 hours per week
- Office presence
- 3 days per week
- Seniority
- Mid-Senior level
- Application method
- Direct apply is available