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IVR Application Developer – Cisco CVP/ Amazon Connect

Toronto, ON
Hybrid
Posted Oct 21, 2026
1 position

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Employment type: Full-time
Experience level: Mid-level · 4+ years
Posting language: English
Working hours: 40 hours per week
Office presence: 4 days per week
Seniority: Mid-Senior level
Application method: Direct apply is available

Job summary

Develop DTMF IVR applications using Cisco CVP and Call Studio, including Java custom elements and integrations with backend services. Integrate IVR applications with UCCE/ICM routing and agent desktop workflows, and build customer self-service solutions that share data with agents.

Job details

IVR Application Developer – Cisco CVP / Amazon Connect Location: Toronto, ON Work Mode: 4 days hybrid Skill Required • 4+ years of experience in DTMF IVR application development in CVP (Contact Center). • Cisco Call Studio / Cisco CVP, VXML Server, CVP Custom Elements (Java), Call Studio GUI, Apache Tomcat. • Java development with client backend integrations (HTTP REST APIs, OAuth2, XML Web Services, MS SQL Server). • Experienced in CVP in Java, API integration, sharing data between IVR and agent desktop, customer self-service solutions. • Knowledge of UCCE / ICM (integration of CVP IVR applications with UCCE routing scripts, DNIS, queuing to skill group, CTI variables, Finesse Agent Desktop), Cyara. • Strong knowledge of AWS Amazon Connect is a plus.

What you’ll do

Requirements

Requires at least four years of DTMF IVR application development experience with Cisco CVP, along with Java, API integration, and related web and database technologies. Knowledge of UCCE/ICM integrations and Cyara is required; Amazon Connect experience is a plus.