Jira Service Management (JSM) Developer
Design, develop, and configure Jira Service Management solutions to support business and IT requirements. Maintain custom workflows, automation rules, and service portals to streamline incident and change management.
- Hybrid
- Mississauga, ON
- Posted Sep 3, 2026
- Apply by Oct 3, 2026
- 1 position
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Job summary
Jira Service Management (JSM) Developer Hybrid: 3 days a week in office Experience Required: 8-10 Years Primary Skill Service Management Role Summary We are seeking an experienced Jira Service Management (JSM) Developer with 8-10 years of experience in Service Management. The ideal candidate will be responsible for designing, developing, and configuring Jira Service Management solutions to support business and IT requirements. Key Responsibilities Design, develop, and configure Jira Service Management (JSM) solutions based on business and IT requirements. Develop and maintain custom workflows, screens, fields, request types, forms, and approval processes. Create advanced automation rules to streamline incident, problem, change, and request management processes. Customize service portals, service catalogs, queues, and SLAs. Support ongoing enhancements and configuration of Jira Service Management environments. Required Skills Strong experience in designing, developing, and configuring Jira Service Management solutions. Expertise in custom workflows, screens, fields, request types, forms, and approval processes. Experience creating advanced automation rules for incident, problem, change, and request management. Hands-on experience customizing portals, service catalogs, queues, and SLAs. Preferred Skills NetApp
What you’ll do
Design, develop, and configure Jira Service Management solutions to support business and IT requirements. Maintain custom workflows, automation rules, and service portals to streamline incident and change management.
Requirements
Requires 8-10 years of experience in Service Management with expertise in JSM configuration and automation. Proficiency in managing request types, forms, and SLAs is essential.
Listed skills
- OrganizationPreferred
- Attention to detailPreferred
- JiraPreferred
- managementPreferred
- ConfigurationPreferred
Other relevant skills
Identified from the job description. Confirm important requirements above.
- Jira Service Management
- Service Management
- Custom Workflows
- Automation Rules
- Service Portals
- Service Catalogs
- SLA Configuration
- NetApp
Job areas
- Software
- Technology
- Consulting
- Customer Service & Support
Additional details
- Minimum experience
- 5+ years
- Apply by
- Oct 3, 2026
- Posting language
- English
- Working hours
- 40 hours per week
- Office presence
- 3 days per week
- Seniority
- Mid-Senior level
- Application method
- Direct apply is available