Pega Application Support Analyst – Unix, SQL, Dynatrace & ELK
The role involves providing technical support for Pega applications, including system health monitoring, incident resolution, and root cause analysis. You will also be responsible for creating support documentation, generating SQL reports, and collaborating with IT partners to ensure system stability.
- Hybrid
- Toronto, ON
- Posted Jul 30, 2026
- Apply by Aug 29, 2026
- 1 position
Job summary
Role: Pega Application Support Analyst – Unix, SQL, Dynatrace & ELK Toronto, ON - Hybrid (4 Days WFO) 6-12 months Role Descriptions: Job Title: Sr. Technical Support Analyst with Pega Skill What is the opportunity? Are you interested in the opportunity to work as an Application Support Analyst? By applying to this job posting| you will be joining the Application Support team. What will you do? • Provide world class user support to a wide variety of employees on a day-to-day basis| resolving issues in a timely fashion with a high level of customer satisfaction. • Use your outstanding organizational and communication skills to stay on top of ongoing issues and manage situations involving multiple teams| both technical and business. • Perform system health check| monitoring| alerting| and corresponding action as required. • Lead the investigation and analysis of application operational failures through to resolution| and drive follow-up for root cause identification. • Analyze system monitoring dashboard (Dynatrace)| logging system (ELK)| and other tools to identify potential issues| conflicts| and risks. • Responsible for ensuring the production and maintenance of high quality support documents and processes. • Write simple SQL queries against database and generate reports. • Establish healthy working relationships across variety of IT partners / units and platforms to build influence and impact with key business partners. What do you need to succeed? Must-have • Experience with Pega platform and Pega-based applications. • Experience with architecture/process workflow analysis and design. • Deadline-driven and results-oriented; able to meet consistently high quality standards while handling a variety of tasks and deadlines simultaneously. • Excellent interpersonal and communication skills (verbal and written) • Basic knowledge and troubleshooting of SQL| Unix| Job Scheduling etc. • Experience with monitoring tools and creating dashboards on ELK stack| Dynatrace| and PagerDuty • Flexibility to be part of a rotational on-call support model
What you’ll do
The role involves providing technical support for Pega applications, including system health monitoring, incident resolution, and root cause analysis. You will also be responsible for creating support documentation, generating SQL reports, and collaborating with IT partners to ensure system stability.
Requirements
Candidates must have experience with the Pega platform, architecture workflow analysis, and monitoring tools like Dynatrace and ELK. Strong troubleshooting skills in Unix and SQL, along with excellent communication abilities, are essential for this position.
Other relevant skills
Identified from the job description. Confirm important requirements above.
- Pega
- Unix
- SQL
- Dynatrace
- ELK
- Application Support
- System Monitoring
- Troubleshooting
- Workflow Analysis
- PagerDuty
- Job Scheduling
- Technical Support
- Root Cause Analysis
- Dashboarding
- Communication Skills
Job areas
- Technology
- Customer Service & Support
- Software
- Consulting
Additional details
- Minimum experience
- 5+ years
- Apply by
- Aug 29, 2026
- Posting language
- English
- Working hours
- 40 hours per week
- Office presence
- 4 days per week
- Seniority
- Mid-Senior level
- Application method
- Direct apply is available