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Product Support Analyst - Enterprise Applications

Calgary, AB
On-site
Posted Oct 14, 2026
1 position

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Employment type: Full-time
Experience level: Senior · 5+ years
Posting language: English
Working hours: 40 hours per week
Seniority: Mid-Senior level
Application method: Direct apply is available

Job summary

Engage business stakeholders to elicit needs, analyze processes, define requirements and success measures, and identify opportunities for improvement. Coordinate with cybersecurity, operations, and technical teams throughout solution development and delivery, including testing, change readiness, and post-implementation reviews.

Job details

Enterprise Product Analyst – SAP, Salesforce CRM, MDM & ServiceNow Work Arrangement: 100% Onsite Working Hours: 8:00 AM–5:00 PM MST Job Summary We are seeking an experienced Enterprise Product Analyst to support enterprise platforms such as SAP, Salesforce CRM, Master Data Management (MDM), Microsoft Dynamics CRM, ServiceNow, and other enterprise applications. The ideal candidate will bridge business, cybersecurity, operations, and technical teams to drive product enhancements, operational efficiencies, and successful delivery of business outcomes. Key Responsibilities Business Engagement & Planning Establish trusted relationships with business stakeholders. Facilitate workshops to elicit business needs, objectives, and challenges. Support strategic planning, demand intake, and initiative prioritization. Develop business cases and value realization frameworks. Business Analysis Analyze current business processes and identify improvement opportunities. Document current-state and future-state business processes. Conduct gap analysis, risk assessments, and feasibility assessments. Define business requirements, success criteria, and key performance indicators (KPIs). Solution Development Collaborate with technical teams to ensure business objectives are understood. Translate business requirements into user stories and functional requirements. Validate proposed solutions against business expectations. Support User Acceptance Testing (UAT). Project Delivery Track requirements throughout the project lifecycle. Support change management, training, and business readiness activities. Ensure delivered solutions align with business goals and expected outcomes. Assist with post-implementation reviews and benefits realization. Required Skills Strong Business Analysis experience. Strong understanding of cybersecurity concepts, controls, frameworks, and operational practices. Ability to act as a liaison between business, cybersecurity, operations, and technical teams. Experience analyzing business and technical requirements and translating them into actionable outcomes. Expertise in developing and maintaining technical and operational documentation. Excellent stakeholder management, communication, and facilitation skills. Experience supporting enterprise platforms such as: SAP Salesforce CRM Master Data Management (MDM) Microsoft Dynamics CRM ServiceNow Other enterprise applications Preferred Skills Agile Delivery and Product Management tools. System Integration and API knowledge. Data Analysis and Reporting. Top 3 Must-Have Skills Enterprise Product Analyst experience supporting SAP, Salesforce CRM, MDM, Microsoft Dynamics CRM, ServiceNow, or other enterprise applications. Strong business analysis and requirements management experience. Ability to collaborate across business, cybersecurity, operations, and technical teams to deliver business solutions. Top 3 Preferred Skills Agile Delivery & Product Management Tools. System Integration & API Knowledge. Data Analysis & Reporting. Additional Skills Business Analysis Cyber Security Project Management

What you’ll do

Requirements

The role requires strong business analysis and requirements management experience, cybersecurity knowledge, and the ability to collaborate across business, cybersecurity, operations, and technical teams. Experience supporting enterprise platforms such as SAP, Salesforce CRM, MDM, Microsoft Dynamics CRM, or ServiceNow is required; Agile tools, integration and API knowledge, and data analysis are preferred.