Senior L3 Support Engineer – OnBase ECM & Integrations
The role focuses on resolving complex L3 incidents and leading root cause analysis for the OnBase ECM platform. It involves designing system optimizations, managing production releases, and providing SME support for integrations and workflows.
- Hybrid
- Toronto, ON
- Posted Aug 10, 2026
- Apply by Sep 9, 2026
- 1 position
Job summary
Senior L3 Support Engineer – OnBase ECM & Integrations Location: Toronto, ON Hybrid: 3 days in office Skills: Microsoft SQL Server 2019 Experience Required: 6-8 Years Role Descriptions L3 Incident & Problem Management • Resolve critical/complex incidents escalated from L2. • Lead root cause analysis (RCA) and permanent fixes. Platform Engineering & Optimization • Design and implement OnBase configurations, performance tuning, and improvements. • Handle upgrades, patching, and system enhancements. Architecture & Integration Support • Provide SME support for integrations (APIs, middleware, upstream systems). • Define best practices for document workflows and automation. Release & Change Governance • Lead production releases, deployment strategies, and stabilization. • Ensure change compliance and risk mitigation. Operational Leadership • Guide L1/L2 teams, reduce incident backlog, and improve MTTR. • Drive SLA adherence and continuous service improvement. Outcome Focus • Zero critical incidents / improved system resilience. • Faster resolution for complex issues. • Optimized OnBase performance and scalability. • Strong governance and release stability. Key Words to Search in Resume • OnBase Architecture (Enterprise / ECM Design) • Integration (APIs / System-to-System / Middleware) • Workflow Optimization / Automation • Root Cause Analysis (RCA) / Problem Management • Migration / Upgrade (OnBase, Appian / CP4BA)
What you’ll do
The role focuses on resolving complex L3 incidents and leading root cause analysis for the OnBase ECM platform. It involves designing system optimizations, managing production releases, and providing SME support for integrations and workflows.
Requirements
Candidates must have 6-8 years of experience and proficiency in Microsoft SQL Server 2019. Expertise in OnBase architecture, API integrations, and system migration/upgrades is required.
Other relevant skills
Identified from the job description. Confirm important requirements above.
- OnBase ECM
- Microsoft SQL Server 2019
- L3 Support
- Incident Management
- Problem Management
- Root Cause Analysis
- Platform Engineering
- API Integration
- Middleware
- Workflow Automation
- Release Management
- Change Governance
- Performance Tuning
- System Upgrades
- SLA Adherence
Job areas
- Technology
- Software
- Customer Service & Support
- Consulting
- Engineering
Additional details
- Minimum experience
- 5+ years
- Apply by
- Sep 9, 2026
- Posting language
- English
- Working hours
- 40 hours per week
- Office presence
- 3 days per week
- Seniority
- Mid-Senior level
- Application method
- Direct apply is available