Order Management Specialists (remote contract)

Job summary

Manage and track a high volume of network and telecommunications circuit orders while maintaining accurate records in Excel. Coordinate service requests, installations, and site visits while proactively escalating issues to stakeholders.

Job details

12 month remote contract Must possess a valid Reliability Status or Secret security clearance or be eligible for one Operations Coordinator We are seeking two highly organized and detail-oriented Order Management Specialists to support a large volume of network and telecommunications orders. This role is critical to ensuring service requests, circuit orders, site visits, and administrative activities are tracked, coordinated, and completed accurately and on schedule. The ideal candidate is someone who thrives in a high-volume environment, is exceptionally strong with Excel, and is comfortable following up persistently with internal teams, vendors, and stakeholders to ensure tasks are completed. This position requires strong organizational skills, attention to detail, and the ability to escalate issues proactively when required. Key Responsibilities Manage and track a high volume of network and telecommunications circuit orders. Maintain accurate records and reporting using Excel and internal tracking tools. Coordinate and monitor service requests, installations, and site visits. Follow up with administrative teams, vendors, and stakeholders to ensure deliverables are completed on time. Identify delays, risks, or missing information and escalate issues when necessary. Monitor order status and ensure all dependencies are addressed. Validate data accuracy and maintain documentation related to orders and service delivery activities. Provide regular updates to project and operational stakeholders. Required Qualifications Experience managing large volumes of orders, requests, or operational activities. Advanced proficiency with Microsoft Excel, including tracking, reporting, and data management. Exceptional attention to detail and organizational skills. Strong follow-up and coordination skills. Ability to work independently in a fully remote environment. Excellent communication and stakeholder management abilities. Experience escalating issues and driving resolution in a timely manner. Ideal Background Telecommunications, network provisioning, service delivery, operations, or order management experience. Experience coordinating field visits, circuit installations, or infrastructure-related activities. Comfortable working in a fast-paced environment with multiple competing priorities. ACCESSIBILITY We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or accessibility@fxinnovation.com to make arrangements. If you have questions regarding accessible employment at Ateko please email our Human Resources team at accessibility@fxinnovation.com Ateko Derek Weber - Senior Recruiter derek.weber@ateko.com

What you’ll do

Manage and track a high volume of network and telecommunications circuit orders while maintaining accurate records in Excel. Coordinate service requests, installations, and site visits while proactively escalating issues to stakeholders.

Requirements

Requires advanced proficiency in Microsoft Excel and experience managing large volumes of operational orders or requests. Candidates must possess strong organizational skills and the ability to work independently in a remote environment.

Listed skills

• Attention to detail · Preferred
• Microsoft Excel · Preferred
• Documentation · Preferred
• Reporting · Preferred
• data management · Preferred
• Stakeholder Management · Preferred
• coordination · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Order Management
• Microsoft Excel
• Telecommunications
• Network Provisioning
• Data Management
• Stakeholder Management
• Reporting
• Coordination
• Attention To Detail
• Issue Escalation
• Service Delivery
• Documentation
• Project Support
• Operational Activities

Job areas

• Administrative
• Technology
• Consulting
• Customer Service & Support