Help Desk Operator

Job summary

The Help Desk Operator manages work orders, coordinates maintenance activities, and routes operational issues to the appropriate teams. They also provide administrative support to the Yard Control Centre and ensure accurate documentation of all defects and repairs.

Job details

Job Description Overview Join the Technical Services team supporting the Trillium Line Project. In this role, you will play a key part in maintaining the efficiency and reliability of transit operations by managing work orders, coordinating maintenance activities, and ensuring operational issues are routed to the right teams for resolution. Working in a fast-paced 24/7 operational environment, you will collaborate with internal stakeholders, subcontractors, and operational teams to support service excellence and continuous improvement. Your Role Review defect and incident information received through email, telephone, radio, and other communication channels. Create and manage work orders within the Maintenance Management and Performance Reporting System (MMPRS). Assess reported defects and determine the appropriate response based on established performance parameters. Coordinate with internal departments and subcontractors to ensure timely resolution of defects and maintenance activities. Monitor work order progress, update records accurately, and document completed repairs and root causes. Escalate safety-related or commercially significant issues to key stakeholders as required. Support Yard Control Centre operations through administrative assistance, communications support, and operational reporting activities. About You Ability to work effectively in a high-volume, fast-paced operational environment. Proficiency in using computer systems, communication technologies, and data entry platforms. Ability to analyze information, prioritize tasks, and make sound decisions under pressure. Aptitude for building strong working relationships and collaborating with diverse teams and stakeholders. Ability and willingness to work within a 24/7 operational environment, including overtime when required. Rewards & Benefits Explore the rewards and benefits that help you thrive – at every stage of your life and your career at AtkinsRéalis in Canada. Enjoy competitive compensation, employee recognition, and a brilliant range of flexible benefits you can tailor to your health, wellbeing, financial and lifestyle needs. Make the most of diverse opportunities for training and professional development to grow your skills and expertise. And take advantage of our hybrid working culture and generous time-off policies to balance a fulfilling career with your personal life. Be rewarded. Find out more. About AtkinsRéalis We're AtkinsRéalis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people. Find out more. Additional Information AtkinsRéalis cares about your privacy. AtkinsRéalis and other subsidiary or affiliated companies of AtkinsRéalis (referred to throughout as “AtkinsRéalis”) are committed to protecting your privacy. Please consult our Privacy Notice on our Careers site to know more about how we collect, use, and transfer your Personal Data. By submitting your personal information to AtkinsRéalis, you confirm that you have read and accept our Privacy Notice. Appropriate accommodations will be provided upon request throughout the recruitment and hiring process as required by Company policy and the Accessibility for Ontarians with Disabilities Act (AODA). Successful applicants will be notified about AtkinsRéalis’ accommodation policies at the time the employment offer is extended, and the information will be shared with new personnel during the onboarding process. Expected compensation for this role is $35 hourly during training and $37 hourly upon qualification. Base salaries are determined according to several parameters like skills, experience, and potential impact on the role. Internal and external competitiveness are also taken into account in our offers. Worker Type Employee Job Type Regular At AtkinsRéalis, we seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences.

What you’ll do

The Help Desk Operator manages work orders, coordinates maintenance activities, and routes operational issues to the appropriate teams. They also provide administrative support to the Yard Control Centre and ensure accurate documentation of all defects and repairs.

Requirements

Candidates must be proficient in computer systems and data entry, with the ability to work effectively in a fast-paced, 24/7 operational environment. Strong analytical skills and the ability to build collaborative relationships with diverse stakeholders are essential for this role.

Benefits

• Competitive compensation
• Employee recognition
• Flexible benefits
• Training and professional development
• Hybrid working culture
• Generous time-off policies

Listed skills

• Problem solving · Preferred
• Decision Making · Preferred
• Communication · Preferred
• Data entry · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Help desk operations
• Work order management
• Data entry
• Communication
• Incident reporting
• Maintenance coordination
• Problem solving
• Task prioritization
• Decision making
• Stakeholder collaboration
• Computer systems proficiency
• Maintenance Coordination
• Administrative Support
• Performance Reporting
• Communication Channels
• Energy Systems
• Management
• Continuous Improvement Process
• Data Entry
• Project Management
• Operational Reporting
• Operations
• Subcontracting
• Technical Services
• Reliability
• Prioritization

Job areas

• Transportation
• Customer Service & Support
• Administrative
• Engineering
• Energy
• Help Desk Operator
• Help Desk Technician / Analyst
• Information and Communications Technology User Support Technicians
• Computer User Support Specialists

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