Customer Service Professional, Sales

Job summary

The Customer Service Professional will act as the primary point of contact for customers, managing quotes, sales orders, and invoices. They are also responsible for answering incoming calls, greeting walk-in customers, and building strong relationships with clients.

Job details

Location: Edmonton, Alberta Status: Full-Time, Monday - Friday 8:00AM to 4:30PM Reports To: Branch Manager ABOUT ATS TRAFFIC ATS Traffic is a family-owned business that has been getting people home safely since 1966. We provide traffic control, on-street services and signage products and services across Canada, currently operating out of offices in Edmonton, Calgary, Regina, Saskatoon, Langley, Kamloops, Brandon, Winnipeg, and Mississauga. As the successful candidate you will demonstrate the ATS Traffic Core Values at work every day: * Do What’s Right * Our People Matter * Trust Through Teamwork * Striving for Excellence ABOUT THE POSITION ATS Traffic is currently looking for a full-time Customer Service Professional (CSP) to join our team in Edmonton, Alberta. This is an excellent opportunity for anyone with retail customer service and/or sales background looking to work within a professional setting and someone eager to learn new skill's! This position is the first point of contact for customers looking to acquire equipment from ATS. CSP will handle calls, quotes, invoices, and sales orders alongside customer concerns as well as taking orders via phone, email, and walk-in. Our ideal candidate is a positive team player with superior time management skills. They will utilize their analytical and mathematical skills to serve our customers in a prompt and professional manner. Are you organized, resourceful and comfortable making decisions? Are you a natural problem-solver who thrives working in a fast-paced work environment? If this sounds like you, submit your application today! RESPONSIBILITIES * Data Entry: accurately process quotes, sales orders and tickets in various systems * Answer and direct all incoming calls, greet walk-in customers * Handle inquiries for quotes, orders as well as customer concerns * Working closely with Account Managers * Build and maintain customer relationships * Take payment on cash sales QUALIFICATIONS * Approximately 2 years’ experience in customer service and/or sales * Previous experience working in the traffic control/construction industry is preferred but will take other experience into consideration. * Proficient computer literacy with Microsoft Office 365: Word, Excel, and Outlook are required. * Strong verbal and written communication skills are required. * Strong organizational and planning capabilities. * Excellent time management. * Strong customer service focus * Self – motivated. * Strong sense of team and collaboration. * Excellent interpersonal skills. * Attention to details and accuracy. * Ability to maintain composure during busy season with professionalism and efficiency. * Team player. * Use of discretion, confidentiality, and integrity We will provide training to the right candidate, apply today! WHY CHOOSE ATS TRAFFIC? We have always been a family-owned business. When you join ATS, you aren’t just a number: people remember your name and treat you like one of the family! You’ll be working with a team you can trust, and you’ll be excited to come in on Monday morning. Do you have a good attitude? Are you unafraid to speak up and tell us what you think? Do you work for a higher purpose? Do you do whatever it takes to get the job done? If this sounds like you, we think you’d be a great fit at ATS Traffic – apply today! [https://www.atstraffic.ca/wp-content/uploads/2019/03/Best-Managed-Logo-300x113.jpg] We thank all applicants for their interest, however only selected candidates will be contacted. *By applying to this posting you will receive auto-generated emails to the account provided. Please ensure to check your junk/spam folder as these emails may be re-directed.

What you’ll do

The Customer Service Professional will act as the primary point of contact for customers, managing quotes, sales orders, and invoices. They are also responsible for answering incoming calls, greeting walk-in customers, and building strong relationships with clients.

Requirements

Candidates should have approximately two years of experience in customer service or sales, with proficiency in Microsoft Office 365. Strong communication, organizational, and mathematical skills are essential for success in this fast-paced environment.

Listed skills

• Customer service · Preferred
• Sales · Preferred
• Data entry · Preferred
• Time management · Preferred
• Communication · Preferred
• Microsoft Word · Preferred
• Microsoft Excel · Preferred
• Microsoft Outlook · Preferred
• Problem solving · Preferred
• interpersonal skills · Preferred
• Attention to detail · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Sales
• Data Entry
• Time Management
• Communication
• Microsoft Office 365
• Word
• Excel
• Outlook
• Problem-solving
• Organizational Skills
• Mathematical Skills
• Analytical Skills
• Interpersonal Skills
• Attention To Detail
• Sales Qualification
• Resourcefulness
• Microsoft 365
• Composure
• Professionalism
• Willingness To Learn
• Planning
• Microsoft Excel
• Computer Literacy
• Confidentiality
• Interpersonal Communications
• Invoicing
• Problem Solving
• Mathematics
• Microsoft Outlook
• Traffic Control
• Teamwork
• Detail Oriented

Job areas

• Customer Service & Support
• Sales
• Construction
• Administrative
• Customer Service Professional
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives

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