Copy of Support Engineer

Job summary

Manage and resolve technical support cases while performing root-cause analysis on complex data platform issues. Collaborate with engineering teams to document and track code-level bugs and verify solutions.

Job details

The Mission AtScale is the semantic layer for modern data and AI. We bridge the gap between complex cloud data platforms—like Snowflake, Databricks, and Google BigQuery—and the business users who need consistent, AI-ready analytics. We are looking for a Technical Support Engineer to help us redefine how the world handles business intelligence by providing exceptional technical support and ensuring timely problem resolution for our customers. The Impact You’ll Make In this role, you will: Manage and Resolve Technical Cases: Own core case management and customer communication, troubleshooting technical issues and translating system behavior into clear guidance for clients. Perform Root-Cause Analysis: Analyze logs, replicate customer environments, and troubleshoot issues across cloud data platforms and the AtScale semantic layer. Collaborate with Engineering: Document clear, actionable escalations for code-level bugs, collaborate with development teams to track fixes, and verify solutions before closure. Why You’ll Love It Here Ownership & Autonomy: You thrive as an individual contributor, owning your outcomes and driving real change. Innovation-First: Work at the intersection of AI and data at a company hitting its next major inflection point. Culture of Trust: Enjoy a flexible, remote-friendly environment built on transparency and professional growth. Who You Are You are comfortable in fast-paced environments where priorities can shift quickly. You value quality over speed and are curious about using AI to improve efficiency. You have experience with cloud data platforms (e.g., Snowflake, Databricks, BigQuery), SQL querying, and enterprise system troubleshooting. You are based in or able to work Wast Coast (PT) hours. The Perks Competitive salary + equity. Unlimited PTO and comprehensive benefits. The chance to shape the future of a global leader in AI-ready analytics. Ready to build the future of data? Visit www.atscale.com to learn more.

What you’ll do

Manage and resolve technical support cases while performing root-cause analysis on complex data platform issues. Collaborate with engineering teams to document and track code-level bugs and verify solutions.

Requirements

Requires experience with cloud data platforms, SQL querying, and enterprise system troubleshooting. Candidates must be comfortable working in fast-paced environments and available during Pacific Time (PT) hours.

Benefits

• Competitive salary
• Equity
• Unlimited PTO
• Comprehensive benefits

Listed skills

• SQL · Preferred
• case management · Preferred
• Communication · Preferred
• Troubleshooting · Preferred
• Root Cause Analysis · Preferred
• Technical Support · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Technical support
• Case management
• Root-cause analysis
• Cloud data platforms
• Snowflake
• Databricks
• Google BigQuery
• SQL
• Troubleshooting
• Data analytics
• Business intelligence
• Communication
• AtScale (Software)
• Technical Issues
• Curiosity
• Snowflake (Data Warehouse)
• Artificial Intelligence
• Business Intelligence
• Case Management
• Customer Communications Management
• Innovation
• Problem Solving
• SQL (Programming Language)
• Troubleshooting (Problem Solving)
• Root Cause Analysis
• Enterprise Application Software

Job areas

• Customer Service & Support
• Technology
• Data & Analytics
• Software
• Engineering
• Support Engineer
• Technical Support Engineer / Analyst
• Information and Communications Technology User Support Technicians
• Computer User Support Specialists

More jobs from AtScale