Supervisor, Guest Services

Job summary

You will coordinate team tasks and schedules while ensuring a high-quality welcome for visitors and groups. Additionally, you will oversee cash registers, inventories, and technical equipment while providing coaching and performance feedback to staff.

Job details

SUPERVISOR, GUEST SERVICES (1) WHO ARE WE? The Old Port of Montréal Corporation is the leading recreational tourism company in Montréal. We have the privilege of managing two iconic sites that showcase the city: the Old Port of Montréal and the Montréal Science Centre. As an employer, we are committed to fostering a culture of enjoyment, rigor, collaboration, and openness. We are passionate about offering an inspiring work environment where everyone can thrive, be themselves, grow, and achieve their personal and professional goals. Come contribute to our mission to manage, develop, and animate a recreational tourism site! WHAT ARE THE EMPLOYMENT CONDITIONS? * Schedule: Saturday and Sunday, plus other days as needed * Contract : * 7-MONTH CONTRACT: September 27, 2026, to April 24, 2027 (1 position) * Status: Unionized, casual * Salary: $26.09 (Class 5) WHAT WILL YOUR ROLE BE ON THE VISITOR SERVICES TEAM AT THE MSC? * You’ll coordinate your team’s tasks and schedules based on daily operational needs. * You’ll ensure a high-quality welcome for groups and visitors, while responding to online inquiries. * You’ll oversee the management of cash registers, inventories, and technical equipment. * You’ll support your team through coaching, task-specific training, and performance follow-ups. * You’ll maintain clear communication with staff and your supervisor to ensure service quality and smooth operations. WHAT PROFILE ARE WE LOOKING FOR? * Education: College diploma * Experience: 18 months of experience in staff coordination, 2 years in customer service and cash management, and 1 year in sales * Requirements: Successful completion of the management potential assessment * Language: Intermediate English (Level 2) * Skills: Excellent interpersonal communication, sound judgment, resourcefulness, collaboration, stress management, active listening and feedback * Computer Skills: Basic knowledge of MS Office Suite The Company is committed to an employment equity program and invites applications from women, visible minorities, Aboriginal people and persons with disabilities. We thank all applicants for their interest, but only those selected will be contacted. The use of the masculine gender is intended to lighten the text and make it easier to read. INTERNAL POSTING from September 8 to 15, 2026

What you’ll do

You will coordinate team tasks and schedules while ensuring a high-quality welcome for visitors and groups. Additionally, you will oversee cash registers, inventories, and technical equipment while providing coaching and performance feedback to staff.

Requirements

Candidates must hold a college diploma and possess at least 18 months of staff coordination experience, 2 years in customer service, and 1 year in sales. Successful completion of a management potential assessment is also required.

Listed skills

• Customer service · Preferred
• Collaboration · Preferred
• Sales · Preferred
• Coaching · Preferred
• interpersonal communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Staff coordination
• Customer service
• Cash management
• Sales
• Coaching
• Task-specific training
• Performance follow-ups
• Interpersonal communication
• Sound judgment
• Resourcefulness
• Collaboration
• Stress management
• Active listening
• Feedback
• MS Office Suite
• Employment Equity
• Tourism
• Active Listening
• Management
• Cash Management
• Cash Register
• Customer Service
• Communication
• Computer Literacy
• Disabilities
• English Language
• Interpersonal Communications
• Microsoft Office
• Operations
• Stress Management
• Coordinating

Job areas

• Customer Service & Support
• Management & Leadership
• Hospitality
• Retail
• Guest Services Supervisor
• Hotel Manager
• Hotel Managers
• Lodging Managers