Customer Success Specialist (Pacific time zone)
- Nanaimo, British Columbia, Canada, Vancouver, British Columbia, Canada, Victoria, Prince Edward Island, Canada
- Remote
- Posted Oct 16, 2026
- 1 position
$60,000–$65,000 / year
Opens an external site
- Employment type
- Full-time
- Experience level
- Entry, Junior · 0+ years
- Posting language
- English
- Working hours
- 40 hours per week
- Location requirements
- Country, CA
Job summary
Provide support to users via email, chat, and calls while troubleshooting issues professionally. Collaborate with a remote team to improve internal processes and ensure successful event outcomes.
Job details
Customer Success Specialist (Remote - Vancouver, Victoria, or Nanaimo, etc. Canada) MUST WORK EVENINGS AND WEEKENDS 🌐 https://auctria.com Love helping people? Passionate about nonprofits? Join our team! Auctria is a powerful, user-friendly fundraising event platform that’s helped raise over $1.25 Billion. We're a Canadian remote-first company supporting nonprofits across North America—and we’re growing fast. We're hiring a Customer Success Specialist to support and guide our users—from grassroots fundraisers to national nonprofits—as they run successful events on our platform. 🚀 What You’ll Do: Support users via email, chat, and occasionally calls Troubleshoot and resolve issues quickly and professionally Help improve internal processes and collaborate with a fully remote team 💡 What You Bring: Customer support experience (email/chat/Zoom) Tech-savvy with great communication skills Comfortable with Excel and basic web design Remote work experience & self-starter mentality Strong attention to detail and organization 💡 Requirements: Eligible to work in Canada with fluent English Must live in the Pacific time zone, no exceptions ✨ Bonus Points for: Experience in nonprofit fundraising events Familiarity with tools like Slack, Notion, Intercom, Enchant 📅 Schedule: Choose between: 4 x 10 hour days (Thu–Sun, 1:00PM–11:00PM PT) 5 x 8 hour days (Thu–Mon, 3:00PM–11:00PM PT) 🎉 First Test: We work with lots of animal rescues—tell us your favorite animal in your application! Ready to help amazing organizations do more good? Apply now and grow with Auctria.
What you’ll do
Provide support to users via email, chat, and calls while troubleshooting issues professionally. Collaborate with a remote team to improve internal processes and ensure successful event outcomes.
Requirements
Candidates must have customer support experience, be tech-savvy, and possess strong communication and organizational skills. Applicants must be eligible to work in Canada and reside in the Pacific time zone.
Listed skills
- Customer support · Preferred
- Organization · Preferred
- Attention to detail · Preferred
- Microsoft Excel · Preferred
- Troubleshooting · Preferred
- Communication Skills · Preferred
Other relevant skills
Identified from the job description. Confirm important requirements above.
- Customer support
- Email communication
- Chat support
- Troubleshooting
- Excel
- Web design
- Communication skills
- Organization
- Attention to detail
- Slack
- Notion
- Intercom
- Enchant
- Self-Starter
- Customer Success Management
- Notion (Software)
- Zoom (Video Conferencing Tool)
- Slack (Software)
- Customer Support
- Communication
- Fundraising
- Web Design
- English Language
- Troubleshooting (Problem Solving)
- Non-Profit Organization
- Technical Acumen
- Detail Oriented
Job areas
- Customer Service & Support
- Software
- Technology
- Social Services
- Customer Success Specialist
- Sales Support Specialist
- Commercial Sales Representatives
- Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel