BSB30120 Certificate III in Business

Business BSB30120 Certificate III in Business Qualification Nationally recognised qualification Jump to a section What you will gain What you will study How you will study Eligibility and requirements Course fees Jump to a section What you will gain What you will study How you will study Eligibility and requirements Course fees Overview Our BSB30120 Certificate III in Business qualification is designed to prepare individuals for varied roles across different industries and environments while exercising professional judgement. Throughout the program, students should develop a broad range of competencies and learn to apply them with discretion and relevant theoretical knowledge. Pathways Successful completion of the BSB30120 Certificate III in Business may lead to employment opportunities, including: Administrative Assistant General Clerk Customer Service Representative. Please note: This course provides skills and knowledge to the industry standard, but does not guarantee a job. Snapshot Flexible delivery 36 months Traineeship $0 | Full Fee $6,000 Funding available What you will gain Upon successfully completing this nationally recognised qualification, students should be able to: perform day-to-day business activities and essential business activities across a range of industries use enhanced workplace communication and customer service skills identify safe work practices and how to work safely in a business environment. What you will study This qualification consists of 13 units of competency, as shown below. Please call Aurora Training & Professional Services for enquiries about customisation and contextualisation. Core units BSBXCM301 Engage in workplace communication BSBWHS311 Assist with maintaining workplace safety BSBSUS211 Participate in sustainable work practices BSBPEF201 Support personal wellbeing in the workplace BSBTWK301 Use inclusive work practices BSBCRT311 Apply critical thinking skills in a team environment Elective units BSBOPS305 Process customer complaints SIRXPDK001 Advise on products and services BSBTEC202 Use digital technologies to communicate in a work environment BSBTEC404 Use digital technologies to collaborate in a work environment BSBPEF301 Organise personal work priorities BSBTEC201 Use business software applications BSBOPS304 Deliver and monitor a service to customers How you will study Delivery This course may be delivered through face-to-face, online, or work-based training. We use a range of assessment methods for this qualification, including: short answers projects activities workplace observation observation in a simulated workplace. Duration This qualification can be completed in up to thirty-six months, dependent on the student's experience, Credit Transfer (CT) or Recognition of Prior Learning (RPL). Apply for CT or RPL during enrolment. Eligibility and requirements Student Requirements The following will be required for the enrolment process: Unique Student Identifier (USI) verifiable identification documents completion of the LLND assessment. Please visit www.usi.gov.au to create your USI. Students will require access to appropriate technology and internet if the materials are delivered online. We collaborate with employers to support students in the workplace. Workplace assessments may be required for some units of competency. Course fees Fees This training is subsidised by the NSW Government, under the Smart and Skilled program. The following fees are incurred by the student depending on their eligibility. Traineeship*: $0 Online or self-study option: $4,200 Non-Subsidised (Full Fee): $6,000 Concession: $240 First Qualification: $1,320 Second Qualification: $1,580 Fee exemptions may apply for eligible students and is conditional on Government Policy and Funding Arrangements. For more information, please visit www.smartandskilled.nsw.gov.au. Additional Fees Extension/Suspension Fee (administration charges): $50 Replacement of Testamur/statement of attainment/Qualification Certificate - Hard Copy: $75 Replacement of Testamur/statement of attainment/Qualification Certificate - Digital: $25 Repeat of unit (Third attempt onwards Per unit): $150 RPL and RCC assessment: Contact us for a quote Please note: course fees and additional charges may change from time to time, please check with Aurora Training & Professional Services staff for updates. Aurora Training & Professional Services does not accept upfront payments of more than $1,500. If a student's fee is more than this amount, the support of a flexible payment plan will be offered to students.

The role involves performing day-to-day business activities across various industries while exercising professional judgement. Key tasks include managing workplace communication, ensuring safety, and delivering customer service.

Applicants must provide a Unique Student Identifier (USI), verifiable identification documents, and complete an LLND assessment. Access to technology and the internet is required for online components.

• Customer servicePreferred
• Occupational safetyPreferred

Identified from the job description. Confirm important requirements above.

• Workplace Communication
• Customer Service
• Workplace Safety
• Sustainable Work Practices
• Critical Thinking
• Digital Technologies
• Business Software Applications
• Complaint Processing
• Personal Work Priorities
• Inclusive Work Practices

• Administrative
• Education
• Customer Service & Support

Minimum education

Professional degree

Minimum experience

0+ years

Apply by

Sep 4, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Entry level