Parts Representative

Job summary

The Parts Representative supports customers by identifying parts requirements, processing orders, and resolving inquiries via phone, email, or in person. They also maintain customer accounts and collaborate with the purchasing department to ensure accurate order fulfillment and delivery.

Job details

The Parts Representative will support the company’s customers by identifying parts requirements, providing product and order information, processing parts orders, and resolving customer inquiries or concerns. Duties/Responsibilities: • Interacts with customers via telephone, email, online chat, or in person to provide support and information on parts, products, availability, pricing, and order status. • Collects, enters, and processes orders for new or additional parts, products, or services, ensuring order details and part information are accurate. • Monitors customer orders while working with the Purchasing department to confirm parts availability and ensure customer requirements and delivery expectations are met. • Fields customer questions and complaints, including parts and order-related inquiries; when the issue is beyond the representative’s knowledge, forwards it to the assigned specialist or other appropriate staff. • Ensures that appropriate actions are taken to resolve customer problems and concerns, including order discrepancies, availability, and delivery-related issues. • Maintains customer accounts and records of customer interactions, orders, inquiries, complaints, or comments. • Performs other related duties as assigned, including occasional backup in the Shipping area. • Assists with Accounts Receivable collection. Required Skills/Abilities: • Excellent communication skills including active listening. • Service-oriented with strong problem-solving skills and the ability to resolve customer, parts, and order-related concerns. • Ability to understand customer requirements and accurately identify or confirm the correct parts/products using available product information, catalogues, or internal systems. • Proficient computer skills (Word, Excel, Outlook) with the ability to learn parts, inventory, order-entry, or ERP software. • Able to multi-task, prioritize customer and order requirements, and work accurately in a fast-paced environment. Education and Experience Requirements: • High school diploma or equivalent. • 2+ years' experience in parts, automotive/truck, industrial equipment, distribution, order desk, or related B2B customer service environment preferred. Physical Requirements: • Prolonged periods sitting at a desk and working on a computer. • Must be able to lift up to 15 (30-50) pounds at times.

What you’ll do

The Parts Representative supports customers by identifying parts requirements, processing orders, and resolving inquiries via phone, email, or in person. They also maintain customer accounts and collaborate with the purchasing department to ensure accurate order fulfillment and delivery.

Requirements

Candidates must have a high school diploma or equivalent and at least two years of experience in a parts, automotive, or industrial distribution environment. Proficiency in Microsoft Office and the ability to lift up to 50 pounds are also required.

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Microsoft Excel · Preferred
• Accounts receivable · Preferred
• Communication · Preferred
• Multi-Tasking · Preferred
• Data entry · Preferred
• Microsoft Word · Preferred
• Inventory management · Preferred
• Microsoft Outlook · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Order Processing
• Communication
• Active Listening
• Problem-solving
• Inventory Management
• Data Entry
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• ERP Software
• Multi-tasking
• Time Management
• B2B Support
• Accounts Receivable
• Industrial Equipment
• Order Entry
• Lifting Ability
• Business To Business
• Computer Literacy
• Information Processing
• Inventory Control Systems
• Problem Solving
• Multitasking
• Purchasing
• Cataloguing
• Prioritization
• Customer Inquiries

Job areas

• Customer Service & Support
• Logistics
• Manufacturing
• Administrative
• Parts Sales Representative
• Parts Counter Representative
• Shop Sales Assistants
• Parts Salespersons

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