Service Consultant

Job summary

Act as the primary link between customers and technicians by coordinating the repair process and communicating recommendations. Ensure a professional customer experience through accurate estimating, clear communication, and diligent follow-up.

Job details

For over 80 years, Auto Electric Service Ltd. has been a trusted Saskatchewan leader in automotive, industrial, and fleet solutions. Our reputation is built on honest advice, quality workmanship, and exceptional customer experiences. We are looking for a confident, outgoing, personable Service Advisor who enjoys working with people, thrives in a fast-paced environment, and has a natural ability to build relationships. As a Service Advisor, you will be the face of Auto Electric Service and the key link between our customers and technicians. You will coordinate the repair process, communicate recommendations clearly, and ensure customers receive a professional and positive experience from start to finish. The Role Greet customers and create a positive first impression Listen to customer concerns and perform initial walk-around inspections Prepare accurate repair orders, estimates, and service recommendations Explain repairs, maintenance needs, costs, and timelines clearly Communicate with customers throughout the repair process Obtain approval before additional work is completed Coordinate closely with technicians to maintain shop flow and productivity Monitor work in progress and help minimize comebacks Follow up after service to ensure customer satisfaction Build strong customer relationships and encourage repeat business Maintain accurate customer and vehicle records Assist with parts ordering, warranty documentation, and customer transportation when required Maintain a clean, organized, and professional workspace Follow all shop, safety, environmental, and regulatory procedures Requirements What We're Looking For: Outgoing, confident, energetic personality Excellent communication and people skills. Previous customer-facing experience; automotive experience is preferred 1-2 years of automotive service experience preferred Strong understanding of automotive maintenance and repair. Comfortable discussing pricing and repair recommendations Organized and able to multitask in a busy environment Professional appearance and positive attitude Strong computer skills; Protractor experience is an asset. Valid driver's licence with a clean driving record. High school diploma or equivalent Must be legally eligible to work in Canada The right personality matters. We can teach the technical details to someone who is willing to learn. It is much harder to teach someone how to naturally connect with customers, communicate effectively, and create a great service experience. Benefits What We Offer Competitive salary with performance-based bonuses Comprehensive health and dental coverage Life and disability insurance Company pension plan Employee discounts Flexible scheduling for work-life balance Paid time off and holiday pay Ongoing training and professional development Opportunity to grow your career with an established Saskatchewan company Ready to Join the Auto Electric Team? If you're outgoing, ambitious, organized, and great with people, and you enjoy working in the automotive industry while helping customers solve their vehicle needs, we want to hear from you. Join a company with over 80 years of history and a strong reputation for honest advice, quality workmanship, and exceptional customer service. Apply today and join the Auto Electric Service team.

What you’ll do

Act as the primary link between customers and technicians by coordinating the repair process and communicating recommendations. Ensure a professional customer experience through accurate estimating, clear communication, and diligent follow-up.

Requirements

Requires an outgoing personality with excellent communication skills and a high school diploma. Previous automotive service experience and a valid driver's license are preferred.

Benefits

• Competitive Salary • Performance-based Bonuses • Health Coverage • Dental Coverage • Life Insurance • Disability Insurance • Company Pension Plan • Employee Discounts • Flexible Scheduling • Paid Time Off • Holiday Pay • Ongoing Training • Professional Development

Listed skills

• Time management · Preferred
• Customer service · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Automotive Maintenance
• Communication Skills
• Relationship Building
• Multitasking
• Repair Estimation
• Computer Skills
• Protractor Software
• Time Management
• Conflict Resolution

Job areas

• Customer Service & Support
• Trades
• Transportation