BDC Service Representative (Performance Toyota)

Job summary

Communicate with customers by phone and email, respond to inquiries and web leads, and schedule service and maintenance appointments. Maintain accurate CRM and appointment records, meet performance goals, carry out assigned outbound campaigns, and escalate customer issues to the Service Manager.

Job details

Drive for Excellence Performance Toyota is the highest volume Toyota dealership in the Niagara area, maintaining a huge inventory of new and high-quality pre-owned vehicles. A president’s pride winner, Performance Toyota has been recognized for its resilience and commitment to delivering an impeccable guest experience. Performance Toyota is currently seeking a Full Time BDC Service Representative to join their dynamic team in Brampton. About Us Performance Auto Group, is a leading automotive group, whose purpose is to be the preferred automotive group by fostering fair and respectful relationships that positively impact our team, customers, partners, and communities. Our core values as an organization are the principles we were built on that guide us today: Great Experience: Every customer is entitled to a great experience Integrity: We are honest and transparent in our actions Diversity: We are stronger through the inclusion of people, brands and ideas Innovation: We passionately embrace opportunities for new and continuous improvements Empowerment: We encourage and support our people in taking initiative Giving Back: We positively impact the communities in which we live, work and raise families Here’s What You’ll Deliver Communicate effectively by telephone and email with customers (both inbound and outbound communication). Schedule service and maintenance retention appointments. Answer inbound calls and respond to all customer inquiries and all web leads promptly and effectively. Correspond with clients and prospective clients by utilizing established dealership templates to communicate with customers by email and telephone. Utilize dealership call scripts for all inbound and outbound service calls. Update information regarding all scheduled and confirmed appointments with the customers. Accomplish all daily, weekly, and monthly goals as established by the Service Manager. Streamline the CRM with information regarding all verbal communication with customers. Document information in the Appointment Log when an appointment is scheduled. Study products and services to continually enhance ability to assist customers. Acquire knowledge of pertinent dealership processes. Comply with any customer handling and marketing functions. Communicate with the Service Manager about any potential customers issues or problems. Perform all outbound campaigns as periodically assigned by the Service Manager. Ability to execute tasks with minimal supervision. Ability to work in adherence to company safety standards at all times. Comply with all company policies, standards and procedures. Other duties as required by management. What You Need To Succeed High School Diploma or GED is required. Minimum 1-3 years related dealership experience and/or training; or equivalent combination of education and experience is preferred. Excellent customer service skills with enthusiastic and friendly demeanor. Able to work well under pressure. Strong attention to detail will be required. Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times. Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required. Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment. Able to effectively communicate both verbally and in writing. Ability to perform multiple duties in a high-energy, fast-paced environment. Must have a results oriented mindset to succeed. Willing to work as a member of a team and interact with others in a professional and courteous manner. Ability to work flexible hours and work around a changing schedule. What’s in it for you? Excellent management support and guidance Opportunities through our Internal career mobility program Access to health, dental and vision insurance Disability, critical illness and life insurance for the unexpected Our Employee Assistance Plan (EAP) for you and your family's wellness Discount on vehicles, service and parts for you and your family Discounts to retailers and service providers across the country Free and engaging employee events Did we mention we love giving back to our communities?! Job Type: Full Time - Permanent Compensation (expected annual salary): $40,000 - $50,000 per year. The starting salary will be set within this range based on job-related factors such as relevant skills and experience. Performance Auto Group is a leading automotive company in Ontario with over 2,000 employees, 23 brands and 44 locations in Brampton, Brantford, Bolton, Grimsby, Mississauga, Orangeville, St. Catharines, Huntsville and Toronto. Performance Auto Group also includes AutoPlanet, Canada’s largest indoor used car showroom. This recruitment process involves the use of artificial intelligence, and this job posting is for an existing vacancy. Performance Auto Group is an equal opportunity employer. Accommodations are available throughout the recruitment and selection process in accordance with applicable legislation. We thank all applicants for their interest; however, only those selected for an interview will be contacted. #SP

What you’ll do

Communicate with customers by phone and email, respond to inquiries and web leads, and schedule service and maintenance appointments. Maintain accurate CRM and appointment records, meet performance goals, carry out assigned outbound campaigns, and escalate customer issues to the Service Manager.

Requirements

A high school diploma or GED is required, and 1–3 years of related dealership experience or equivalent experience is preferred. Candidates should have strong customer service and communication skills, attention to detail, flexibility, and the ability to work effectively under pressure in a fast-paced team environment.

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Disability Insurance
• Critical Illness Insurance
• Life Insurance
• Employee Assistance Plan
• Vehicle, Service, and Parts Discounts
• Retailer and Service Provider Discounts
• Employee Events
• Career Mobility Opportunities

Listed skills

• Customer service · Preferred
• Appointment Scheduling · Preferred
• Attention to detail · Preferred
• Problem solving · Preferred
• interpersonal communication · Preferred
• Multitasking · Preferred
• Time management · Preferred
• Teamwork · Preferred
• adaptability · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Telephone and Email Communication
• Appointment Scheduling
• Customer Relationship Management
• Lead Response
• Attention to Detail
• Problem Solving
• Interpersonal Communication
• Multitasking
• Time Management
• Teamwork
• Adaptability
• Sales and Service Retention
• Dealership Processes

Job areas

• Customer Service & Support
• Sales
• Administrative

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