Parts Advisor (Motion Mazda)

Job summary

Assist customers and service technicians with identifying, ordering, exchanging, and sourcing automotive parts, while maintaining inventory and sales records. Receive, inspect, organize, and store parts; keep the workstation orderly and complete work accurately, safely, and on time.

Job details

Drive for Excellence For over ten years Motion Mazda has provided first-class guest experience in Orangeville. With access to over 180 new and high quality pre-owned vehicles, we are in the top two Mazda certified pre-owned dealerships in Canada. We pride ourselves on our personalized guest service experience with a team that goes the extra mile to provide exceptional care. Motion Mazda is looking for a Parts Advisor to join their dynamic team in Orangeville! About Us Performance Auto Group, is a leading automotive group, whose purpose is to be the preferred automotive group by fostering fair and respectful relationships that positively impact our team, customers, partners, and communities. Our core values as an organization are the principles we were built on that guide us today: Great Experience: Every customer is entitled to a great experience Integrity: We are honest and transparent in our actions Diversity: We are stronger through the inclusion of people, brands and ideas Innovation: We passionately embrace opportunities for new and continuous improvements Empowerment: We encourage and support our people in taking initiative Giving Back: We positively impact the communities in which we live, work and raise families Here’s What You’ll Deliver Address all customers with parts inquiries, in person, on the phone and electronically. Complete orders for Service Technicians in the Service Department. Place orders in a timely fashion. Maintain proper inventory levels. Inspect damaged parts brought in by customers to determine the proper replacement. Identify the necessary part(s) required on the basis of the customer's description of issues. Examine returned parts for defects and confer with customers about exchanging the part or processing a refund. Consult catalogs for stock numbers and prices and bring parts from the stockroom. Recommend part(s) that are interchangeable, placing special orders for a part, or referring to the customers at another business location, if a customer needs a part that is not stocked. Manage the unpacking and marking of incoming parts and storing them in the stockroom according to a prearranged system. Receive and fill telephone orders. Organize catalogues and price lists to ensure it is up-to-date. Maintain sales and inventory records. Project a positive attitude for the benefit of our customers and fellow employees. Organize cleaning tools and equipment to maintain a neat, friendly, and tactful workstation. Evaluate all work performed to ensure it is thorough, accurate, and completed in a timely fashion. Ability to execute tasks and work with minimal supervision. Ability to work in adherence to company safety standards at all times. Comply with all company policies, standards and procedures. Other duties as required by management. What You Need To Succeed High School Diploma or GED is required. Minimum 2 years customer service and/or cashier experience is required. Must have a valid Ontario Driver's License and good driving record. An aptitude for arithmetic, an ability to read catalogs and technical materials, and legible handwriting are all essential skills. Familiarity with the function of automobile parts, including ability to judge whether or not parts are interchangeable. Ability to navigate and utilize computers at an advanced level. Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times. Excellent verbal and written communication skills. Highly organized, detail oriented, and able to thrive in a fast paced, changing environment. Ability to exhibit professionalism with a positive attitude under pressure. Ability to read and comprehend instructions and information. Ability to work flexible hours and work around a changing schedule. Ability to lift and move heavy items (50-75 lbs) What’s in it for you? Excellent management support and guidance Opportunities through our Internal career mobility program Access to health, dental and vision insurance Disability, critical illness and life insurance for the unexpected Our Employee Assistance Plan (EAP) for you and your family's wellness Discount on vehicles, service and parts for you and your family Discounts to retailers and service providers across the country Free and engaging employee events Did we mention we love giving back to our communities?! Job Type: Full Time - Permanent Compensation (expected annual compensation): $45,000 - $65,000 (base salary plus monthly performance-based bonuses). This range includes a fixed base salary and eligibility for monthly bonuses tied to individual results and/or department performance, which may be influenced by business volumes. Actual bonus earnings vary based on performance. Performance Auto Group is a leading automotive company in Ontario with over 2000 employees, 23 brands and 44 locations in Brampton, Brantford, Bolton, Grimsby, Mississauga, Orangeville, St. Catharines, Huntsville and Toronto. Performance Auto Group also includes AutoPlanet, Canada’s largest indoor used car showroom. This recruitment process involves the use of artificial intelligence, and this job posting is for an existing vacancy. Performance Auto Group is an equal opportunity employer. Accommodations are available throughout the recruitment and selection process in accordance with applicable legislation. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

What you’ll do

Assist customers and service technicians with identifying, ordering, exchanging, and sourcing automotive parts, while maintaining inventory and sales records. Receive, inspect, organize, and store parts; keep the workstation orderly and complete work accurately, safely, and on time.

Requirements

A high school diploma or GED and at least two years of customer service and/or cashier experience are required, along with a valid Ontario driver's license and good driving record. Candidates need automotive parts knowledge, advanced computer skills, strong communication and organizational abilities, flexibility, and the ability to lift 50–75 pounds.

Benefits

• Health Insurance • Dental Insurance • Vision Insurance • Disability Insurance • Critical Illness Insurance • Life Insurance • Employee Assistance Plan • Employee Discounts • Career Mobility Opportunities • Employee Events

Listed skills

• Customer service · Preferred
• written communication · Preferred
• Problem solving · Preferred
• Organization · Preferred
• Attention to detail · Preferred
• Inventory management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Automotive Parts Knowledge
• Inventory Management
• Order Processing
• Parts Identification
• Catalog Research
• Sales and Inventory Recordkeeping
• Computer Proficiency
• Arithmetic
• Verbal Communication
• Written Communication
• Organization
• Attention to Detail
• Problem-Solving
• Professionalism
• Physical Handling of Heavy Items

Job areas

• Customer Service & Support
• Retail
• Logistics
• Sales