Service Advisor (Mazda of Brampton)

Description Position at Performance Auto Group Drive for Excellence Known as a grand performer Mazda of Brampton has been a top achiever of Mazda with the largest selection of new and pre-owned models in Brampton. We are one of the top three highest volume Mazda dealerships in Ontario which is a testimony of our great guest service. Mazda of Brampton is seeking a Service Advisor to join our dynamic team in Brampton. About Us Performance Auto Group, is a leading automotive group, whose purpose is to be the preferred automotive group by fostering fair and respectful relationships that positively impact our team, customers, partners, and communities. Our core values as an organization are the principles we were built on that guide us today: Great Experience: Every customer is entitled to a great experience Integrity: We are honest and transparent in our actions Diversity: We are stronger through the inclusion of people, brands and ideas Innovation: We passionately embrace opportunities for new and continuous improvements Empowerment: We encourage and support our people in taking initiative Giving Back: We positively impact the communities in which we live, work and raise families Here’s What You’ll Deliver Identifying, recommending and documenting service maintenance and repairs for customers. Greeting customers in a courteous, professional manner. Delivering personalized service that exemplifies our dealerships. Working with technicians to identify required maintenance and repairs. Preparing repair orders, updating databases with relevant details of orders, and closing orders by providing appropriate repairs and services. Providing service recommendations and estimated costs to customers. Performing road tests of customer vehicles to assess customer concerns Ensuring customer satisfaction meets company and manufacturers’ standards. Striving to meet the department’s repair order production standards. Perform other Service related duties as required by management What You Need To Succeed Must have a valid Ontario Driver's License and good driving record. 3-5 years of service advisor experience preferred. Mazda brand experience is highly preferred. Management experience is an asset. Professional, friendly and customer oriented with high emphasis on good CSI and selling capabilities. Ability to sell and recommend maintenance and repairs to our loyal customers. Strong computer skills. Good communication skills and attention to detail. May be required to work on Saturdays. Must have the ability to multi-task and work under pressure. What’s in it for you? Excellent management support and guidance Opportunities through our Internal career mobility program Access to health, dental and vision insurance Disability, critical illness and life insurance for the unexpected Our Employee Assistance Plan (EAP) for you and your family's wellness Discount on vehicles, service and parts for you and your family Discounts to retailers and service providers across the country Free and engaging employee events Did we mention we love giving back to our communities?! Job Type: Full Time - Permanent Compensation (expected annual salary): $50,000 - $90,000 per year. The starting salary will be set within this range based on job-related factors such as relevant skills and experience. Performance Auto Group is a leading automotive company in Ontario with over 2,000 employees, 23 brands and 44 locations in Brampton, Brantford, Bolton, Grimsby, Mississauga, Orangeville, St. Catharines, Huntsville and Toronto. Performance Auto Group also includes AutoPlanet, Canada’s largest indoor used car showroom. This recruitment process involves the use of artificial intelligence, and this job posting is for an existing vacancy. Performance Auto Group is an equal opportunity employer. Accommodations are available throughout the recruitment and selection process in accordance with applicable legislation. We thank all applicants for their interest; however, only those selected for an interview will be contacted. #SP

The Service Advisor is responsible for identifying, recommending, and documenting vehicle maintenance and repairs for customers. They act as a liaison between customers and technicians to ensure high satisfaction and meet production standards.

Candidates must possess a valid Ontario Driver's License and a good driving record. Preferred qualifications include 3-5 years of service advisor experience, specifically with the Mazda brand, and strong computer skills.

• Health Insurance • Dental Insurance • Vision Insurance • Disability Insurance • Critical Illness Insurance • Life Insurance • Employee Assistance Plan (EAP) • Employee Discounts on Vehicles, Service and Parts • Retailer and Service Provider Discounts • Employee Events

• Customer servicePreferred
• Attention to detailPreferred
• SalesPreferred

Identified from the job description. Confirm important requirements above.

• Customer Service
• Sales
• Service Advising
• Communication Skills
• Computer Skills
• Multi-tasking
• Attention To Detail
• CSI Improvement
• Repair Order Management
• Vehicle Assessment

• Customer Service & Support
• Sales
• Transportation
• Trades
• Retail

Minimum experience

2+ years

Apply by

Sep 12, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Mid-Senior level