Service Advisor - Courtesy Chrysler Dodge Jeep Ram

Join the ride! Position: Service Advisor Dealership: Courtesy Chrysler Dodge Jeep Ram Location: Calgary, AB Classification: Full-Time About Us Courtesy Chrysler Dodge Jeep Ram is proud to be a part of the AutoCanada dealership network. AutoCanada is the largest Canadian owned and publicly traded automotive dealer group operating in Canada and the US. We are innovative, data-driven and our commitment to our Team Members, customers and operational excellence fuels our success. Our dealership Team Members are at the heart of our success, building long-lasting, trust-based relationships with customers across Canada. Our national network provides opportunities and support to build the career that’s right for you. Working here is fast-paced, non-stop, and a little unpredictable—and we love it. Your area of focus. We are looking for an experienced Service Advisor who is passionate about delivering an exceptional customer experience to join our growing team! We're looking for a friendly and motivational individual to fill this position. You will play a key role in curating the service experience for our valued clients who choose to service their vehicles at our dealership. What drives your day-to-day? * Estimating the cost and time needed for a wide range of repairs. * Welcoming customers and discussing their needs * Answering customer inquiries, either in person or on the phone * Develop repair estimates by taking the cost of materials, supplies, and labor into consideration. * Prepare repair orders by detailing the vehicle’s problems or symptoms. * Connecting customers to the right auto technician * Test-driving vehicles to confirm the customers’ vehicle is repaired as needed. * Maintaining automotive records by keeping track of problems and corrective actions What are the must-haves… * Minimum of 2-year dealership experience in a Service Advisor role required * CDK experience is an asset * Automotive knowledge * Proven ability to provide an exceptional customer experience * Ability to set and achieve targeted goals * Ability to thrive in a fast-paced environment with many priorities * Demonstrated communication and interpersonal skills * Must be able to remain calm when customers and/or situations are not * Organization and follow-up skills * Experience and desire to work with technology The Perks. * Competitive Compensation and Benefits Package Instagram [https://www.instagram.com/autocanadainc/] Facebook [https://www.facebook.com/autocan] LinkedIn [https://www.linkedin.com/company/autocanada]

The Service Advisor is responsible for welcoming customers, discussing their vehicle needs, and preparing accurate repair estimates. They also coordinate with technicians, maintain detailed automotive records, and ensure an exceptional service experience for all clients.

Candidates must have a minimum of 2 years of dealership experience in a Service Advisor role and possess strong automotive knowledge. Proficiency in communication, organization, and the ability to thrive in a fast-paced environment are essential.

• Competitive Compensation • Benefits Package

• OrganizationPreferred

Identified from the job description. Confirm important requirements above.

• Customer Experience
• Automotive Knowledge
• Repair Estimation
• Communication Skills
• Interpersonal Skills
• Organization
• Follow-up Skills
• Technical Proficiency
• Goal Setting
• Conflict Resolution
• Record Keeping
• Cdk Software
• Motivational Skills
• Customer Service
• Communication
• Innovation
• Interpersonal Communications
• Operational Excellence
• Customer Inquiries

• Customer Service & Support
• Retail
• Transportation
• Courtesy Clerk
• Automotive Customer Service Representative
• Contact Centre Information Clerks
• Customer Service Representatives

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week