Customer Experience Specialist

Job summary

The Customer Experience Specialist will answer incoming inquiries, engage with clients professionally, and provide support solutions. They are also responsible for accurately recording and modifying customer information within the company database.

Job details

Are you passionate about helping others, comfortable speaking on the phone, can navigate with ease through computer system with detail focus, and consider yourself a professional, dedicated and empathetic individual? If this is you, then we welcome you to apply, as we are looking to add great people to our amazing Customer Service and Dispatcher Outsource teams, and to further add to our dynamic company culture. While we are not actively hiring at this time, we welcome you to submit an application for future consideration. Position: Customer Experience Specialist Department: Customer Experience Type: Full Time - Permanent: Monday-Friday 2:30pm to 11:00pm after completion of training with occasional Saturday or Sunday Why work at RCT? * Opportunity to support the vulnerable sector and make a difference in someone’s life. * Not a sales environment; we focus on call quality and accuracy. * Work in an inclusive culture, with a supportive and diverse team and have access to management who really care. * Participate in performance plans, recognition programs, service awards, office events and other celebrations. * Paid training and opportunity for leveled job growth with pay increases. Position Responsibilities: * Answer incoming customer inquiries and engage with clients in a friendly and professional manner while actively listening to their concerns * Record and modify customer information within the database * Offer support and solutions to customers in accordance with the company's customer service policies * Collaborate with key stakeholders and teams to stay updated on new products, services, and policies * Other duties as requested Position Qualifications: * High school diploma or equivalent (GED) * Minimum of 1-year customer service experience * Excellent English verbal and written communication skills * French verbal and written communication skills considered an asset * Excellent computer skills (comfortable attaching documents, working with multiple screens and multiple tabs) * Friendly, patient, empathetic, dependable and self-motivated * High ability to pleasantly and professionally converse with clients on the phone, transfer information accurately into company software and maintain high accuracy * Ability to work independently and as part of a team * Ability to multi-task and high ability to operate in a busy environment * Flexible to work 40 hours a week between the hours of 6:00am and 11:30pm and occasional weekends. Currently hiring for Monday-Friday 2:30pm to 11:00pm after completion of training with occasional Saturday or Sunday Rapid City Transportation o/b Autolux Ltd. has been specializing in medical transportation logistics services for over 20 years, supporting all of Ontario offering door-to-door concierge style transportation for individuals requiring special care - before, during and after their transfers. We have over 300 employees, with the main office located in Pickering, Ontario. Thank you for your application. Only candidates selected for interview will be contacted. We adhere to the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) to ensure fair treatment for every candidate. We are committed to creating an inclusive, equitable, and accessible environment for all applicants. We welcome and encourage applications from individuals of all backgrounds and identities, including those with disabilities. If you require accommodation at any stage of the recruitment process, please inform us through your applications and we will work with you to meet your needs. Privacy Notice: We collect personal information from applicants only for recruitment purposes, in compliance with PIPEDA. By applying, you consent to the collection, use, and limited disclosure of your information for evaluating your candidacy. Your data will be safeguarded and retained only as long as necessary. For questions or to withdraw consent, please notes in your application.

What you’ll do

The Customer Experience Specialist will answer incoming inquiries, engage with clients professionally, and provide support solutions. They are also responsible for accurately recording and modifying customer information within the company database.

Requirements

Candidates must have a high school diploma or equivalent and at least one year of customer service experience. Proficiency in English is required, and strong computer skills are essential for managing multiple screens and databases.

Benefits

• Paid training
• Performance plans
• Recognition programs
• Service awards
• Office events

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Communication · Preferred
• Multi-Tasking · Preferred
• Data entry · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Communication
• Computer skills
• Data entry
• Active listening
• Problem solving
• Multi-tasking
• Empathy
• Patience
• Dependability
• Self-motivation
• French language
• Professionalism
• Self-Motivation
• Management
• Customer Service
• Computer Literacy
• English Language
• Sales
• French Language
• Multitasking
• Customer Inquiries

Job areas

• Customer Service & Support
• Transportation
• Logistics
• Administrative
• Customer Experience Specialist
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives

More jobs from Autolux Ltd. O/A Rapid City Transportation