Service Delivery Manager

Job summary

Manage project delivery, including scope, schedule, budget, quality, risks, requirements, change processes, governance, and client expectations. Lead project teams and subcontractors, plan staffing and training, coordinate distributed workforces and service agreements, and support sales estimates.

Job details

Manage issues and risks associated with the project, including balancing scope, schedule, budget, quality, and risks, and will manage aspects through formal change management mechanisms. Develop, implement, and maintain a detailed project work plan, including appropriate controls, governance structures and monitoring to ensure on-time, on-budget, and quality outcomes. Ensure accurate development and traceability of requirements during project lifecycle. Manage the change enablement process throughout project duration. Manage client expectations, updates and buy-in, including representing Avanade at governance meetings. Manage and develop customer relationships and perceptions to achieve mutual goals. Manage Avanade and subcontractor staff assigned to the project. Determine the project approach, staffing, responsibilities, and schedule. Ensure that project resources receive any necessary training and are used effectively. Engage and manage appropriate onshore, offshore, and near shore workforces, including Service Licensing Agreements (SLAs). Assist in the sales process, including estimating work effort and expenses using Avanade’s standard tools. Qualifications Technical skills and knowledge: Demonstrated ability to think and work systematically and logically. Good understanding of contract terms and interpretation. Demonstrated understanding of key Project/Program Management disciplines, including estimating, work planning, contract management, scope management, user acceptance, etc. Experience in customer expectations management. Demonstrated experience employing project management methods, tools, and techniques. Working knowledge of Microsoft platform technologies. In-depth knowledge of Microsoft Project and Team Foundation Server (TFS). Good knowledge of Earned Value reporting. Preferred Education Background A Bachelor’s degree in business or technology-related field (or equivalent). Preferred Years Of Work Experience 5 - 7 years of consulting project management experience. Preferred Years Of Management Experience 5+ years of direct people management experience.

What you’ll do

Manage project delivery, including scope, schedule, budget, quality, risks, requirements, change processes, governance, and client expectations. Lead project teams and subcontractors, plan staffing and training, coordinate distributed workforces and service agreements, and support sales estimates.

Requirements

Requires 5–7 years of consulting project management experience and 5+ years of direct people management experience, with a preferred bachelor’s degree in business or a technology-related field (or equivalent). Candidates should have project and contract management expertise, customer expectation management experience, knowledge of Microsoft platform technologies, and proficiency with Microsoft Project, Team Foundation Server, and Earned Value reporting.

Listed skills

• Project management · Preferred
• Risk Management · Preferred
• Change Management · Preferred
• Client Relationship Management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Project Management
• Risk Management
• Scope Management
• Schedule Management
• Budget Management
• Quality Management
• Change Management
• Requirements Traceability
• Client Relationship Management
• People Management
• Contract Management
• Resource Planning
• Earned Value Reporting
• Microsoft Project
• Team Foundation Server
• Microsoft Platform Technologies

Job areas

• Management & Leadership
• Consulting
• Technology

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