Patient Care Coordinator - Langford (Victoria), BC

Job summary

The Patient Care Coordinator manages patient inquiries, schedules appointments, and handles administrative tasks such as referrals and medical records. They also coordinate insurance claims, process payments, and support clinicians with daily clinic operations.

Job details

Patient Care Coordinator – Langford (Victoria), British Columbia At Avant Respiratory, we are committed to providing the highest quality sleep therapy services across Canada. We provide clinical consultation and treatment for snoring and sleep apnea. We are dedicated to helping our patients improve their lives through better sleep. We're growing, and we're looking for a Patient Care Coordinator who's organized, people-first, and ready to build a meaningful career in healthcare – no clinical background needed. What You’ll Do Answer phones, respond to patient inquiries, and schedule appointments Assist patients in person, by phone, and virtually with questions and general support Manage incoming referrals and prepare patient files Maintain accurate documentation and update electronic medical records Coordinate insurance coverage, pre-authorizations, and claim submissions Process payments, create invoices, and support inventory management Support clinicians with day-to-day administrative tasks Maintain clinic organization and professional presentation Schedule equipment maintenance and repairs as needed What We’re Looking For Previous experience in customer service, administration, reception, or a patient-facing role is an asset Friendly, professional, and confident when interacting with patients Strong communication and interpersonal skills Excellent organizational skills and attention to detail Able to prioritize and manage multiple tasks at once Strong problem-solving skills and a willingness to learn Comfortable picking up new software and computer systems Experience with EMR systems or in healthcare is an asset – but not required What We Offer Full training provided Extended Health, Dental & Vision Care Life & Disability Insurance RRSP Matching after 3 months Paid Time Off Real opportunities for career growth and development Meaningful work that genuinely improves patients' quality of life Supportive, collaborative team Job Details Job Type: Full-Time, Permanent Schedule: Monday-Friday Location: Langford, BC – In-Person Salary: $20.00 – $23.00 per hour

What you’ll do

The Patient Care Coordinator manages patient inquiries, schedules appointments, and handles administrative tasks such as referrals and medical records. They also coordinate insurance claims, process payments, and support clinicians with daily clinic operations.

Requirements

Candidates should have strong communication and organizational skills with a professional demeanor. Previous experience in customer service or administration is an asset, but no clinical background is required.

Benefits

• Extended Health Care • Dental Care • Vision Care • Life Insurance • Disability Insurance • RRSP Matching • Paid Time Off • Career Growth And Development

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Appointment Scheduling · Preferred
• Problem solving · Preferred
• interpersonal skills · Preferred
• Communication Skills · Preferred
• Inventory management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Administration
• Appointment Scheduling
• Electronic Medical Records
• Insurance Coordination
• Billing And Invoicing
• Inventory Management
• Communication Skills
• Interpersonal Skills
• Organizational Skills
• Problem Solving
• Time Management

Job areas

• Healthcare
• Administrative
• Customer Service & Support