Patient Care Coordinator

Job summary

The Patient Care Coordinator will manage daily office operations, including patient scheduling, insurance billing, and maintaining accurate electronic medical records. They will also assist with the setup and troubleshooting of oxygen and CPAP therapy equipment for patients.

Job details

Patient Care Coordinator – Lethbridge, Alberta Avant Respiratory provides clinical consultation, diagnostic services, and treatment for a wide range of sleep disorders, helping patients across Canada improve their lives through better sleep. We're expanding – building our new oxygen therapy division and looking for an organized, personable Patient Care Coordinator to join our team in Lethbridge, AB. If you thrive in a fast-paced environment, love ensuring patients get the best care possible, and want a role with real growth potential as we scale, this is a great fit. What You'll Do Warmly welcome clients, assist with purchases, book appointments, and answer general therapy inquiries Answer phone calls and faxes, route correspondence and inquiries to the right associates, and manage supply requisitions and other office duties Bill insurance providers and government agencies, and maintain accurate records of submissions and payments to minimize accounts receivable Follow patient charting protocols in the Electronic Medical Records (EMR) system Assist with initial oxygen set-up and basic troubleshooting of oxygen therapy and PAP equipment and supplies Assist clients with CPAP set-up, troubleshooting, inventory, and re-supply calls, lifting up to 50 lbs of equipment as needed Support marketing efforts (literature supplies, referral relationships, social media, patient feedback) and participate in a fair, equitable on-call rotation What We're Looking For 2+ years of Medical Administration or Customer Service experience preferred; healthcare or sleep therapy experience is an asset but not required – training is provided Valid driver's license and clean driver's abstract required Background in sales support and merchandising is an asset Excellent organizational and administrative skills with impeccable attention to detail Proficiency with Microsoft Office, QuickBooks or similar software, and CRM/EMR systems Professional, friendly communicator with strong time management, multi-tasking, and listening skills What We Offer Competitive salary Comprehensive benefits plan RRSP matching program Health, life, dental, and vision insurance Excellent work/life balance Job Details Location: Lethbridge, Alberta Job Type: Full-time, Permanent Schedule: 40 hours/week, plus on-call Pay: Starting at $23/hour (rate may vary based on licenses/experience) Learn more at https://avantrespiratory.com/

What you’ll do

The Patient Care Coordinator will manage daily office operations, including patient scheduling, insurance billing, and maintaining accurate electronic medical records. They will also assist with the setup and troubleshooting of oxygen and CPAP therapy equipment for patients.

Requirements

Candidates should have at least 2 years of experience in medical administration or customer service and possess a valid driver's license. Proficiency in office software and strong organizational skills are essential for this role.

Benefits

• Comprehensive benefits plan • RRSP matching program • Health insurance • Life insurance • Dental insurance • Vision insurance

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Communication · Preferred
• Multi-Tasking · Preferred
• Microsoft Office · Preferred
• Inventory management · Preferred
• CRM · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Medical administration
• Customer service
• Insurance billing
• Electronic medical records
• Patient charting
• Oxygen therapy equipment
• CPAP troubleshooting
• Inventory management
• Microsoft office
• Quickbooks
• CRM
• Time management
• Multi-tasking
• Communication
• Sales support
• Merchandising
• Troubleshooting (Problem Solving)
• Detail Oriented
• Marketing
• Microsoft Office
• Customer Relationship Management
• Customer Service
• Time Management
• Administrative Functions
• Valid Driver's License
• Multitasking
• Care Coordination
• Telephone Skills
• Vision Insurance
• Accounts Receivable
• Medical Records
• Sales Support
• Setting Appointments
• Electronic Medical Record
• Listening Skills
• QuickBooks (Accounting Software)
• Oxygen Therapy
• Positive Airway Pressure (CPAP/BiPAP)
• Sleep Apnea

Job areas

• Healthcare
• Administrative
• Customer Service & Support
• Sales
• Patient Care Coordinator
• Clinical Coordinator
• Health Service Managers
• Medical and Health Services Managers