Patient Care Coordinator - Penticton, BC

Job summary

The Patient Care Coordinator will manage front-desk operations, including scheduling appointments, handling patient inquiries, and maintaining electronic medical records. They will also support clinicians with administrative tasks, manage insurance claims, and oversee clinic organization.

Job details

Patient Care Coordinator – Penticton, British Columbia At Avant Respiratory, we are committed to providing the highest quality sleep therapy services across Canada. We provide clinical consultation and treatment for snoring and sleep apnea. We are dedicated to helping our patients improve their lives through better sleep. As our Patient Care Coordinator, you'll be the first friendly face patients meet – helping them feel welcome, informed, and supported from their very first call. We're growing, and we're looking for someone organized, people-first, and ready to build a meaningful career in healthcare – no clinical background needed. What You’ll Do Answer phones, respond to patient inquiries, and schedule appointments Assist patients in person, by phone, and virtually with questions and general support Manage incoming referrals and prepare patient files Maintain accurate documentation and update electronic medical records Coordinate insurance coverage, pre-authorizations, and claim submissions Process payments, create invoices, and support inventory management Support clinicians with day-to-day administrative tasks Maintain clinic organization and professional presentation Schedule equipment maintenance and repairs as needed What We’re Looking For Previous experience in customer service, administration, reception, or a customer-facing role is an asset Friendly, professional, and confident when interacting with patients Strong communication and interpersonal skills Excellent organizational skills and attention to detail Able to prioritize and manage multiple tasks at once Strong problem-solving skills and a willingness to learn Comfortable picking up new software and computer systems Experience with EMR systems or in healthcare is an asset – but not required What We Offer Full training provided Comprehensive Benefits Package Company RRSP Matching Paid Time Off Real opportunities for career growth and development Meaningful work that genuinely improves patients' quality of life Supportive, collaborative team Job Details Job Type: Full-Time, Permanent Schedule: Monday–Friday Location: Penticton, BC – In-Person Salary: $20.00 – $23.00 per hour If you’re looking for a role where your work makes a real difference in people’s everyday lives, we’d love to hear from you

What you’ll do

The Patient Care Coordinator will manage front-desk operations, including scheduling appointments, handling patient inquiries, and maintaining electronic medical records. They will also support clinicians with administrative tasks, manage insurance claims, and oversee clinic organization.

Requirements

Candidates should have experience in customer service or administration, though no specific clinical background is required. Strong organizational, communication, and problem-solving skills are essential for this role.

Benefits

• Comprehensive Benefits Package
• Company RRSP Matching
• Paid Time Off
• Career Growth And Development

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• interpersonal skills · Preferred
• Attention to detail · Preferred
• Communication · Preferred
• Inventory management · Preferred
• scheduling · Preferred
• invoicing · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Administration
• Reception
• Communication
• Interpersonal Skills
• Organizational Skills
• Attention To Detail
• Problem-solving
• Scheduling
• Electronic Medical Records
• Insurance Coordination
• Invoicing
• Inventory Management
• Software Proficiency

Job areas

• Healthcare
• Administrative
• Customer Service & Support

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