Inside Sales Representative

Job summary

The Inside Sales Representative will manage inbound and outbound sales leads to convert residential customers and provide propane solutions. They are responsible for maintaining accurate records in the CRM and supporting customer retention efforts through effective communication.

Job details

About Avenir Energy Ltd. Avenir Energy Ltd. is one of Canada’s largest and fastest-growing propane distribution companies. We are a fast-paced, customer-focused business with operations across the country and a commitment to excellence. With over 400 dedicated team members, we are driven to become the propane distributor of choice in North America. At Avenir Energy, we offer a dynamic, respectful, and collaborative work environment where every team member plays a key role in our success. As a Residential Inside Sales Representative, you’ll enjoy: Comprehensive Benefits: Full coverage for health, dental, paramedical, and life insurance Retirement Planning: RRSP and TFSA options with employer-matching contributions Work-Life Balance: vacation, floater days, and flexible time-off programs Incentive Programs: Performance-based rewards for individual achievements Compensation: Competitive base salary plus uncapped commission About the Role Are you a motivated sales professional who thrives in a fast-paced, customer-focused environment? Do you enjoy building relationships, solving problems, and closing sales, all from an inside sales setting? We’re looking for an Inside Sales Representative to support our growing residential customer base. In this role, you’ll be responsible for managing inbound and outbound sales opportunities, guiding customers through the sales process, and delivering a one-call solution whenever possible. You’ll play a key role in converting leads into loyal customers while contributing to retention and long-term growth. No propane experience? No problem. We’ll provide the training and tools you need to succeed. Your drive, resilience, and customer-first mindset are what matter most. What You’ll Be Doing Validate and qualify inbound leads from customer experience (CX) calls, website inquiries, and social media channels Distribute and manage leads using our CRM system Convert residential customers, including tank swap and customer conversion opportunities Deliver a one-call solution by understanding customer needs and recommending appropriate propane solutions Conduct outbound sales calls to generate new business opportunities Follow up with customers after proposal submissions to close sales Support customer retention efforts, including handling more complex or challenging customer conversations Track all sales activities, leads, and follow-ups accurately in the CRM Participate in additional sales activities and projects as assigned What You Bring We’re looking for someone who is organized, resilient, and motivated to succeed in a sales-driven role. A self-starter with strong organizational and time-management skills Excellent verbal and written communication skills Strong computer skills and comfort working with multiple systems Previous sales experience is an asset Ability to cold call and proactively generate sales opportunities Comfort handling objections, rejection, and conflict resolution Ability to work independently and multitask in a fast-paced environment Familiarity with CRM systems is an asset Experience in propane, HVAC, or related industries is a strong asset Compensation & Schedule Total OTE: Approximately $45,000 - $65,000 annually Schedule: Monday to Friday, 8:00 a.m. – 5:00 p.m. with additional hours as required Ready to Join Us? If you’re excited about building a sales career in a supportive, growth-focused environment, and enjoy helping customers find reliable energy solutions, we want to hear from you. Apply today and take the next step with Avenir Energy. Avenir Energy is committed to accommodating applicants with disabilities throughout the hiring process. Please let us know if you require accommodation at any stage. By applying for a position with Avenir Energy, you understand that we use third-party systems and recruiting agencies that may use Artificial Intelligence (AI) during recruitment. Offers of employment are contingent on successful completion of background checks (details provided during the hiring process). We thank all applicants for their interest. Only those selected for an interview will be contacted.

What you’ll do

The Inside Sales Representative will manage inbound and outbound sales leads to convert residential customers and provide propane solutions. They are responsible for maintaining accurate records in the CRM and supporting customer retention efforts through effective communication.

Requirements

The role requires strong organizational, communication, and computer skills, with a focus on resilience and a customer-first mindset. Previous sales experience is considered an asset, but the company provides necessary training for those without specific industry knowledge.

Benefits

• Health insurance
• Dental insurance
• Paramedical insurance
• Life insurance
• RRSP
• TFSA
• Employer-matching contributions
• Vacation
• Floater days
• Flexible time-off programs
• Performance-based rewards

Listed skills

• Lead Qualification · Preferred
• CRM Management · Preferred
• Cold Calling · Preferred
• Objection Handling · Preferred
• Conflict Resolution · Preferred
• Time management · Preferred
• written communication · Preferred
• Multitasking · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Inside sales
• Lead qualification
• CRM management
• Customer relationship management
• Cold calling
• Objection handling
• Conflict resolution
• Time management
• Verbal communication
• Written communication
• Computer literacy
• Multitasking
• Sales closing
• Customer retention
• Inside Sales
• Self-Starter
• Resilience
• HVAC
• Customer Relationship Management
• Customer Service
• Closing (Sales)
• Communication
• Computer Literacy
• Conflict Resolution
• Customer Retention
• Sales
• Operations
• Phone Sales
• Retirement Planning
• Sales Process
• Time Management

Job areas

• Sales
• Energy
• Customer Service & Support
• Administrative
• Inside Sales Representative
• Commercial Sales Representatives
• Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products

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