Damage & Collections Clerk

Job summary

Manage vehicle damage claims from initial incident reports through file closure, including database entry, documentation, invoicing, payment processing, and persistent follow-up. Communicate with customers and insurance providers, resolve concerns professionally, and maintain complete, accurate claim records.

Job details

* This is an in-office role (not remote or hybrid) Damage & Collections Clerk Compensation: $22.00 / hour The Mission Accidents happen, dings occur, and paperwork piles up. That is where you step in. We are looking for a razor-sharp, unflappable Damage & Collections Clerk to team up with our Damage Collections Manager and keep our claims operation running like a finely tuned engine. You’ll organize vehicle damage files, investigate claims, and maintain accurate, up-to-date records—including documents, call notes, emails, and all related correspondence. Around here, when it comes to documenting a claim, there’s never too much information. You’ll also communicate directly with customers and insurance companies, answer questions, gather missing information, and manage difficult conversations with professionalism and composure. If you can de-escalate tension with charm, keep detailed records, track down information like a detective, and handle case administration without breaking a sweat, you’ll be a calm and competent anchor in our Damage Department—and a great fit for the driver’s seat. What You’ll Actually Do (The Real Deal) Customer Communication Champion: Handle customer calls and emails regarding damage claims with tact, empathy, and absolute professionalism. You know how to listen, explain the facts clearly, and turn a tense conversation into a productive resolution. Calm in the Storm: Navigate difficult conversations and conflict resolution without losing your cool. When a customer is upset or stressed, you remain steady, patient, and solutions-oriented. Invoice Dispatch & Payment Processing: Generate and send out detailed damage invoices to customers and insurance providers, securely take and process payments, and ensure receipts are properly logged. Diligent Follow-Through to File Closure: Own the lifecycle of the claim from open to shut. You will execute regular, persistent phone and email follow-ups to keep accounts moving forward until the balance is cleared and the file is officially closed. Incident Processing & Case Admin: Review incoming incident reports, enter claims into our database with precision, handle documentation (scanning, digital filing, copying), and assist other administration teams when extra hands are needed. Are You Our Person? (The Must-Haves) Unshakable Composure & Backbone: You thrive under pressure. Tense callers and difficult conversations don’t rattle you; you stay cool, stick to the facts, and never take things personally. Diplomatic Negotiator: You communicate payment terms and damage details with clarity and confidence without escalating the situation, balancing firm policy enforcement with genuine customer care. Detail-Obsessed & Thorough: You believe an empty notes field is a crime. You spot discrepancies, missing repair receipts, and incorrect claim numbers instantly, keeping every file completely airtight with comprehensive notes and records. Initiative & Self-Starter Hustle: You don't sit waiting for instructions. You see what needs sorting, take true ownership of your workload, prioritize your follow-ups, and take genuine pride in closing out claims efficiently. Punctual & Dependable: You show up on time, ready to roll, and never leave the team in a lurch when the shift kicks off. Tech & Spreadsheet Savvy: Fluent in Microsoft Office with hands-on experience in Excel, and quick to master our claims databases. The Essentials High school diploma or equivalent. Minimum 1 year of office support or clerical experience. At least 6 months of customer service experience where direct customer communication and conflict resolution were front and centre. Proven ability to de-escalate disputes and handle challenging conversations via phone and email. Valid driver’s license with a clean driving record (Driver’s Abstract and professional references required during the interview process). Physical ability to lift up to 15 lbs, continuously stand, walk, and inspect/enter/exit vehicles as needed. About the Hiring Process (AI Disclosure) Avis Budget Group uses artificial intelligence–enabled tools as part of its recruitment process to assist with screening and reviewing applications. Ready to join the team and help keep our damage files on the road to resolution? Apply online—we’d love to hear from you! Who are we? Avis Budget Group is a leading provider of mobility options, with brands including Avis, Budget & Budget Truck and Zipcar. With more than 70 years of experience and 11,000 locations in 180 countries, we are shaping the future of our industry and want you to join us in our mission. Apply today to get connected to an exciting career, a supportive family of employees and a world of opportunities within our growing enterprise. The fine print: Avis Budget Group is an equal opportunity employer – M/F/Veterans/Disabled. This role requires the ability to sit, stand, and type for prolonged periods. This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. This position may be with any affiliate of Avis Budget Group. Calgary Alberta Canada

What you’ll do

Manage vehicle damage claims from initial incident reports through file closure, including database entry, documentation, invoicing, payment processing, and persistent follow-up. Communicate with customers and insurance providers, resolve concerns professionally, and maintain complete, accurate claim records.

Requirements

Requires a high school diploma or equivalent, at least one year of office support or clerical experience, and at least six months of customer service experience involving direct communication and conflict resolution. Candidates must have strong de-escalation, documentation, and Microsoft Office/Excel skills, a valid driver’s license with a clean record, and the ability to perform the stated physical duties.

Listed skills

• Time management · Preferred
• Attention to detail · Preferred
• Microsoft Excel · Preferred
• Negotiation · Preferred
• Microsoft Office · Preferred
• Payment Processing · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Communication
• Conflict Resolution
• De-escalation
• Claims Administration
• Damage Claims Processing
• Invoice Generation
• Payment Processing
• Collections Follow-up
• Recordkeeping
• Attention to Detail
• Microsoft Office
• Excel
• Database Management
• Document Management
• Negotiation
• Time Management
• Empathy
• Tactfulness
• Self-Starter
• Composure
• Good Driving Record
• Professionalism
• Diplomacy
• Lifting Ability
• Solution-Oriented
• Follow Through
• Claims Investigations
• Valid Driver's License
• Artificial Intelligence
• Spreadsheets
• Clerical Works
• Customer Service
• Customer Communications Management
• Incident Reporting
• Invoicing
• Policy Enforcement
• Reviewing Applications
• Sorting
• Collections
• Filing
• Balancing (Ledger/Billing)
• Prioritization

Job areas

• Administrative
• Customer Service & Support
• Finance & Accounting
• Collections Clerk
• Billing Clerk (General)
• Accounting and Bookkeeping Clerks
• Billing and Posting Clerks