Casualty Claims Specialist

Job summary

The Casualty Claims Specialist is responsible for investigating, evaluating, negotiating, and settling litigated and non-litigated casualty claims. They will work closely with defense counsel to develop strategies for cost-effective resolutions while ensuring accurate reserve management and excellent customer service.

Job details

Experience Aviva Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence. At Aviva Canada, we put people first, our employees, our customers, and our communities. We’re proud of a culture built on care, inclusion, and collaboration, where your voice matters and your growth is supported. We’re not just about insurance; we’re about making a real difference by protecting what matters most. The opportunity Join us at an exciting time of growth and transformation. As we transition to Care First, we have a thoughtful plan in place that provides stability for our team while creating new opportunities for all employees to develop and succeed. We are actively recruiting for an experienced Casualty Claims Specialist to handle Bodily Injury claims, all of which are in litigation, and provide outstanding service to our customers. The successful candidate will have a multifaceted personality and thrive within an inspiring culture. They will seek out challenges in order to continually improve their knowledge and skills; while providing the best in class service to the end customer. The primary role in Casualty Claims is to investigate, evaluate, negotiate, and settle Casualty claims in accordance with Aviva's procedures and philosophy. Come join our team! What you’ll do Interpret and confirm insurance coverage using background knowledge of relevant case law combined with a detailed understanding of policy wordings Investigate, evaluate and settle a diverse claims pending of litigated and non-litigated files Develop appropriate strategy to direct handle files to conclusion and/or instruct IA's as needed Ensure file reserves are set on a timely and accurate basis, in line with company protocols Keep control over expenses through pro-active handling techniques On litigated files, work in partnership with defence counsel to develop and implement strategies for bringing files to a timely and cost effective resolution Provide excellent customer and partner communication on claim matters Clearly document and summarize file activity Understand and adhere to Aviva’s claim procedures and guidelines Provide outstanding customer service to our clients and partners What you’ll bring 1 - 3 years’ experience handling litigated bodily injury claims, including both general liability/premises operations claims and auto tort liability Ability to work independently and effectively in a fast-paced environment Strong working knowledge of third party liability claims (Bodily Injury, Property, and Auto Physical Damage litigation) Mediation, Pre-Trial and Trial experience Excellent interpersonal, written and oral communication skills Superior organizational skills Strong analytical, problem-solving and negotiation skills Adaptability, flexibility, willingness to learn and integrity Committed team player with a positive outlook Post-Secondary education in a related field CIP designation would be an asset What you’ll get Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity. Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities. Hybrid flexible work model. Outstanding career development opportunities. We’ll support your professional development education. Competitive vacation package with the option to purchase 5 extra days off per year. Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion. Corporate wellness programs to support our employees’ physical and mental health. This job advertisement is for an existing vacancy which has been posted both internally & externally. Aviva Canada may use AI (Artificial Intelligence) tools to assist us throughout the recruitment process to screen, assess or select applicants for a position. Aviva Canada welcomes applications from all qualified individuals and has a process in place to provide accommodations for persons with disabilities at all stages of the hiring process and during employment. If you require accommodation during the interview or hiring process, please contact your Aviva Talent Acquisition Partner so that an appropriate accommodation can be arranged. #LI-MP1 #LI-Hybrid

What you’ll do

The Casualty Claims Specialist is responsible for investigating, evaluating, negotiating, and settling litigated and non-litigated casualty claims. They will work closely with defense counsel to develop strategies for cost-effective resolutions while ensuring accurate reserve management and excellent customer service.

Requirements

Candidates must have 1-3 years of experience handling litigated bodily injury claims, including general liability and auto tort liability. Strong analytical, negotiation, and communication skills are required, along with a post-secondary education in a related field.

Benefits

• Annual bonus
• Retirement savings
• Share plan
• Health benefits
• Personal wellness
• Volunteer opportunities
• Career development
• Vacation package
• Corporate wellness programs

Listed skills

• Problem solving · Preferred
• Negotiation · Preferred
• Communication Skills · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Casualty claims
• Bodily injury claims
• Litigation management
• Insurance coverage interpretation
• Negotiation
• Risk assessment
• Third party liability
• Auto tort liability
• Mediation
• Pre-trial
• Trial experience
• Analytical skills
• Problem-solving
• Communication skills
• Organizational skills
• File management
• Communication
• Operations
• Problem Solving
• Artificial Intelligence
• Microsoft Outlook
• Adaptability
• Organizational Skills
• Customer Service
• Willingness To Learn
• Case Law
• Tort Law
• Proactivity
• Lawsuits
• Verbal Communication Skills
• Mental Health
• Liability Insurance
• Disabilities
• Vicarious Liability

Job areas

• Finance & Accounting
• Legal
• Customer Service & Support
• Casualty Claims Specialist
• Claims Adjuster / Specialist (General)
• Valuers and Loss Assessors
• Claims Adjusters, Examiners, and Investigators

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