Production Manager - Aviva AutoCare Centre

Job summary

The Production Manager will oversee daily repair operations, workflow, and resource allocation to ensure high-quality standards and operational efficiency. They are also responsible for leading, coaching, and developing a high-performing team while maintaining a safe and customer-focused environment.

Job details

Individually we are people, but together we are Solus Canada. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence. Backed by one of Canada’s leading insurance brands, the Aviva AutoCare Centre, Powered by Solus is an innovative new collision repair facility that is transforming the customer experience. We’re not just fixing vehicles – we’re removing barriers and helping our customers get back to what matters most, faster and easier than ever before. Why Join Us? Be part of a visionary team challenging traditional ways of working Work in a new facility equipped with state-of-the-art tools and technology Enjoy a healthier, more comfortable work environment with modern amenities Help shape the autobody shop of the future We are seeking an experienced and passionate Production Manager to lead our Cambridge, Ontario operation. This is an opportunity for a proven collision repair leader to make a meaningful impact by shaping the performance, culture, and customer experience within a state-of-the-art repair centre. This is more than a management role. It's an opportunity to help redefine the future of collision repair. If you are energized by building high-performing teams, driving operational excellence, and creating outstanding customer outcomes, we'd like to hear from you. What You'll Be Responsible For Operations & Quality Lead and oversee all day-to-day production activities within the facility. Manage repair workflow, production schedules, parts procurement and resource allocation to maximize efficiency and throughput. Identify and remove operational roadblocks that impact cycle times, productivity, and customer satisfaction. Maintain strong quality control processes to ensure repairs meet the highest standards. Ensure vehicle repairs are completed on time and in accordance with quality standards, OEM procedures, and industry regulations. Champion a repair-first philosophy while maintaining exceptional repair quality. Team Leadership & Development Recruit, lead, coach, and develop a high-performing team of technicians and support staff. Foster a culture of accountability, engagement, collaboration, and continuous improvement. Conduct regular performance discussions, development planning, and succession planning activities to help team members achieve their full potential. Lead by example and create an environment where safety, respect, and inclusivity are top priorities. Customer Experience Ensure every customer receives a seamless and professional repair experience. Support the team in resolving customer concerns and escalations effectively. Collaborate with internal stakeholders to continuously improve service delivery and customer satisfaction. Business Performance Share accountability for the overall financial performance of the centre. Monitor key operational and business performance metrics and make data-driven decisions. Identify opportunities to improve efficiency, reduce costs, and enhance profitability. Manage inventory and resources to support uninterrupted operations. Health, Safety & Compliance Promote and maintain a culture of safety throughout the facility. Ensure compliance with all legislative, environmental, and company requirements. Maintain equipment, tools, and facilities to support safe and efficient operations. Stay current on industry trends, repair technologies, and best practices. What You Bring Minimum 5 years of management experience within the collision repair industry. Demonstrated success leading production, operations, or collision repair teams. Strong knowledge of collision repair processes, workflow management, quality standards, and repair methodologies. Exceptional leadership, coaching, and team development skills. Strong business and financial acumen with an ability to drive operational results. Excellent customer service and relationship management capabilities. Strong communication, problem-solving, and decision-making skills. Highly organized with the ability to manage multiple priorities in a fast-paced environment. Post-secondary education in Business, Automotive Management, or a related field is considered an asset. Valid driver's licence. Proficiency in Body Shop Connect and Mitchell repair center systems is highly desirable. What You’ll Get The salary band for this position is $110,000 to $130,000 (please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity) Competitive annual salary Performance-based bonus opportunity Medical and dental benefits Group retirement savings options Competitive vacation package Professional development and education assistance Career growth opportunities within a growing organization Company-provided uniforms for applicable roles State-of-the-art equipment and technology Modern employee amenities, including on-site showers and break areas A clean, safe, and collaborative workplace This posting is for a newly created role. Aviva Canada may use AI (Artificial Intelligence) tools to assist us throughout the recruitment process to screen, assess or select applicants for a position. Aviva Canada welcomes applications from all qualified individuals and has a process in place to provide accommodations for persons with disabilities at all stages of the hiring process and during employment. If you require accommodation during the interview or hiring process, please contact your Aviva Talent Acquisition Partner so that an appropriate accommodation can be arranged. #LI-MP1 #LI-On-Site

What you’ll do

The Production Manager will oversee daily repair operations, workflow, and resource allocation to ensure high-quality standards and operational efficiency. They are also responsible for leading, coaching, and developing a high-performing team while maintaining a safe and customer-focused environment.

Requirements

Candidates must have a minimum of 5 years of management experience within the collision repair industry and strong knowledge of repair processes and quality standards. Proficiency in industry-specific software like Body Shop Connect and Mitchell is highly desirable, along with a valid driver's licence.

Benefits

• Medical benefits
• Dental benefits
• Group retirement savings options
• Competitive vacation package
• Professional development
• Education assistance
• Career growth opportunities
• Performance-based bonus

Listed skills

• Production Management · Preferred
• Team Leadership · Preferred
• Quality Control · Preferred
• Operational Excellence · Preferred
• Customer service · Preferred
• Coaching · Preferred
• Problem solving · Preferred
• Safety Compliance · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Production management
• Collision repair
• Workflow management
• Team leadership
• Quality control
• Operational excellence
• Financial acumen
• Customer service
• Resource allocation
• Performance metrics
• Coaching
• Problem-solving
• Body Shop Connect
• Mitchell repair center systems
• Safety compliance
• Business Metrics
• Financial Acumen
• Quality Control Processes
• Relationship Management
• Accountability
• Workflow Management
• Master Planning
• Data-Driven Decision Making
• Artificial Intelligence
• Business Acumen
• Management
• Decision Making
• Customer Service
• Communication
• Procurement
• Continuous Improvement Process
• Leadership
• Innovation
• Inventory Management
• Problem Solving
• Operational Excellence
• Operations
• Production Management
• Resource Allocation
• Service Delivery Improvement
• Succession Planning
• Team Building
• Team Leadership
• Visionary

Job areas

• Management & Leadership
• Manufacturing
• Trades
• Customer Service & Support
• Logistics
• Production Manager
• Producer
• Film, Stage and Related Directors and Producers
• Producers and Directors

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