Senior Casualty Claims Specialist – Aviva Business Insurance (ABI)

Job summary

The specialist will investigate, evaluate, and settle Auto BI and Commercial General Liability claims while managing both pre-litigation and litigation files. They are responsible for interpreting insurance coverage, setting accurate reserves, and maintaining strong communication with clients and brokers.

Job details

Experience Aviva Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence. At Aviva Canada, we put people first, our employees, our customers, and our communities. We’re proud of a culture built on care, inclusion, and collaboration, where your voice matters and your growth is supported. We’re not just about insurance; we’re about making a real difference by protecting what matters most. The opportunity We have an excellent opportunity for a liability claims professional in our Aviva Business Insurance Claims (ABI) team. Come join our team! What you’ll do: Support ABI Value Proposition every day and with every interaction by providing excellent customer and stakeholder communication on claim matters Provide superior customer service to our clients and partners Investigate, evaluate and settle Auto BI and Commercial General Liability Casualty claims with claimants or their representatives Ability to handle a varied pending, including files in both pre-litigation and litigation as well as out-of-province claims. On litigation files, work in partnership with defense counsel to develop and implement strategies for bringing files to a timely and efficient resolution High level of comfort dealing directly with key clients and broker on all claim-related issues and other assistance as required Interpret and confirm insurance coverage using background knowledge of relevant case law combined with a thorough understanding of policy wordings Ensure file reserves are set on a timely and accurate basis, in accordance with company protocols Maintain control over expenses through pro-active handling techniques Review and analyse Third Party Adjuster other external reports to ensure proper disposition of claims with view to manage costs and provide exceptional customer service; Provide instructions to vendors and TPA’s to adjust claims and ensure they adhere to company policies and procedures; Expert understanding of the claims experience while understanding the technical strategic direction for the claims file Look for new and incremental ways to improve things every day for the customer Clear understanding of financial elements of our claims function to ensure we remain financially strong and deliver year on year improvement in our business performance Maintain the accuracy and integrity of the financial information captured in Aviva systems Develop an appreciation for the insured’s business/ business model in order to provide best in class customer service Identify and report on any suspicions of fraud or financial irregularities in line with existing Aviva procedures Identify opportunities to improve the customer journey, the claims handling processes and financial outcomes for our business What you’ll bring: 5 + years previous claims experience; 2 + years of Commercial Claims; with a strong knowledge of Casualty/Personal Lines CIP Industry designation preferred University Degree or College Diploma or equivalent Casualty technical work experience Technical competence in Commercial insurance Demonstrated experience interacting with clients Excellent verbal and written communication skills Strong decision-making and problem-solving abilities Proven ability to effectively manage a high-volume workload and prioritize competing demands Collaborative team player with a strong commitment to supporting colleagues and achieving shared goals Atlantic adjuster licensing or ability to obtain the same considered an asset What you’ll get: The salary band for this position ranges from $80,000 to $95,000. Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity. Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities. Hybrid flexible work model. Outstanding career development opportunities. We’ll support your professional development education. Competitive vacation package with the option to purchase 5 extra days off per year. Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion. Corporate wellness programs to support our employees’ physical and mental health. This job advertisement is for an existing vacancy which has been posted both internally & externally. Aviva Canada may use AI (Artificial Intelligence) tools to assist us throughout the recruitment process to screen, assess or select applicants for a position. Aviva Canada welcomes applications from all qualified individuals and has a process in place to provide accommodations for persons with disabilities at all stages of the hiring process and during employment. If you require accommodation during the interview or hiring process, please contact your Aviva Talent Acquisition Partner so that an appropriate accommodation can be arranged. #LI-MP1 #LI-Hybrid

What you’ll do

The specialist will investigate, evaluate, and settle Auto BI and Commercial General Liability claims while managing both pre-litigation and litigation files. They are responsible for interpreting insurance coverage, setting accurate reserves, and maintaining strong communication with clients and brokers.

Requirements

Candidates must have at least 5 years of claims experience, including 2 years in commercial claims, with a strong background in casualty insurance. A university degree or college diploma is required, and a CIP industry designation is preferred.

Benefits

• Annual bonus
• Retirement savings
• Share plan
• Health benefits
• Personal wellness
• Volunteer opportunities
• Career development opportunities
• Professional development education
• Competitive vacation package
• Corporate wellness programs

Listed skills

• Customer service · Preferred
• Communication Skills · Preferred
• Decision Making · Preferred
• Problem solving · Preferred
• Financial analysis · Preferred
• Stakeholder Management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Casualty claims
• Commercial insurance
• Auto BI
• Commercial general liability
• Litigation management
• Coverage interpretation
• Reserve setting
• Customer service
• Communication skills
• Decision-making
• Problem-solving
• Fraud detection
• Financial analysis
• Vendor management
• Stakeholder management
• Case Law
• Stakeholder Communications
• External Reporting
• Business Insurance
• Artificial Intelligence
• Mental Health
• Decision Making
• Lawsuits
• Claims Processing
• Customer Service
• Communication
• Disabilities
• Liability Insurance
• Problem Solving
• Proactivity
• Value Propositions
• Prioritization

Job areas

• Finance & Accounting
• Customer Service & Support
• Legal
• Casualty Claims Specialist
• Claims Adjuster / Specialist (General)
• Valuers and Loss Assessors
• Claims Adjusters, Examiners, and Investigators

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