Project/Program Manager

Job summary

Lead the evolution of HR knowledge architecture and content strategy, establishing standards and governance that reduce fragmented content and support AI-enabled employee experiences. Align HR, Product, and Technology stakeholders on findings, recommendations, and roadmaps while coaching knowledge management colleagues on practical AI-readiness practices.

Job details

Summary Location: Montreal Work Mode: Onsite/in-office presence required 4x/week Responsibilities Lead the evolution of HR’s knowledge architecture and content strategy, establishing common structures, standards, and lifecycle principles that improve consistency across decentralized HR teams. Advise HR leaders, content owners, and subject-matter experts on reducing fragmented or duplicative content and adopting a more unified, governed model across AskHR and other employee-facing channels. Evolve AI-ready content standards as employee consumption channels, product capabilities, retrieval performance, and AI-enabled experiences develop, ensuring HR knowledge remains clear, governed, and effective. Lead cross-functional reviews of how knowledge supports AI-enabled employee journeys, translating findings into executive-ready recommendations, priorities, and roadmaps that align HR, Product, and Technology. Work alongside KM team members, coaching them on knowledge architecture and AI-readiness practices and turning strategy into clear guidance they can apply in their day-to-day work. Requirements Bachelor’s degree or equivalent practical experience. Minimum 7 years of experience in knowledge management, information architecture, enterprise content, content strategy, or a related discipline. Experience improving how enterprise knowledge is structured, classified, and governed, using approaches such as content models, taxonomy, or metadata. Practical experience applying generative AI or retrieval-augmented generation (RAG) to enterprise knowledge or content, with an understanding of the factors that influence retrieval quality. Demonstrated ability to influence without direct authority, build alignment with senior stakeholders, and move ambiguous, cross-functional work forward across multiple workstreams in a global or decentralized organization. Strong analytical and facilitation skills, and excellent written, verbal, and presentation skills, with the ability to turn complex findings into clear, executive-ready recommendations and roadmaps. Collaborative approach and genuine interest in developing others, including explaining complex concepts simply and giving junior colleagues clear direction they can act on. Strong organization and prioritization skills, with the ability to manage competing demands while maintaining momentum and quality. Preferred Skills Experience in one or more of the following areas would be beneficial: Enterprise content and AI platforms such as Adobe Experience Manager, Azure AI Search, Microsoft Copilot Studio, or comparable technologies. Taxonomies, ontologies, semantic models, or structured-content approaches that support AI retrieval or agentic use cases. Content-readiness assessments, retrieval evaluation, or knowledge-health measurement. Regulated, global, or decentralized organizations, preferably supporting HR or employee-service experiences. Change adoption, author enablement, or capability-building related to new content standards and ways of working. Benefits Opportunity to work alongside the best and the brightest in an environment where you are supported and empowered. Relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. Attractive and comprehensive employee benefits and perks in the industry. Ample opportunity to move about the business for those who show passion and grit in their work. This role is for an existing vacancy.

What you’ll do

Lead the evolution of HR knowledge architecture and content strategy, establishing standards and governance that reduce fragmented content and support AI-enabled employee experiences. Align HR, Product, and Technology stakeholders on findings, recommendations, and roadmaps while coaching knowledge management colleagues on practical AI-readiness practices.

Requirements

Requires a bachelor’s degree or equivalent practical experience and at least seven years of experience in knowledge management, information architecture, enterprise content, content strategy, or a related field. Candidates should have experience with enterprise content structure and governance, practical generative AI or RAG applications, and the ability to influence stakeholders, lead ambiguous cross-functional work, communicate clearly, and develop colleagues.

Benefits

• Supportive And Empowering Work Environment
• Collaborative And Creative Team
• Comprehensive Employee Benefits And Perks
• Opportunities For Career Mobility

Listed skills

• Prioritization · Preferred
• Facilitation · Preferred
• Stakeholder Management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Knowledge Management
• Information Architecture
• Content Strategy
• Content Governance
• Taxonomy And Metadata
• Generative AI
• Retrieval-Augmented Generation
• Retrieval Quality Evaluation
• Stakeholder Management
• Cross-Functional Leadership
• Analytical Skills
• Facilitation
• Executive Communication
• Coaching And Mentoring
• Prioritization
• Change Adoption

Job areas

• Human Resources
• Management & Leadership
• Technology
• Data & Analytics
• Consulting

More jobs from Axelon Services Corporation