Clinic & MVA/WSIB Claims Coordinator

About Axis Axis Therapy & Performance is a growing network of physiotherapy, chiropractic & massage therapy clinics across the GTA. We deliver expert physical therapy powered by the human connection. We're 7 locations & growing, and we build careers, not just jobs. The Role There are two parts to this position: First, you lead the admin team at our Scarborough clinic. The client coordinators & team leads at SCB report to you. You own the client experience, the schedule, the admin systems & the daily rhythm of the clinic THROUGH your team. You coach them, hold the standard & build coordinators who get better every month. Therapists start their day with clean schedules. Clients feel taken care of from first call to final visit. That's the standard you enforce. Second, you own MVA & WSIB claims administration across our entire network. Every motor vehicle accident claim & every WSIB claim across all 7 clinics runs through you. Claim setup, HCAI submissions, OCF forms, WSIB forms, treatment plan approvals & extensions, insurer follow-up, unpaid claim chasing & keeping clinicians on top of their paperwork. You are the person who makes sure this money doesn't fall through the cracks. What You'll Do Client Coordinator Leadership Lead, coach & develop the client coordinators & team leads at our Scarborough location Own schedule health: new client allocation, booking flow, coverage planning Hold the front desk to Axis standard: client experience, billing accuracy, documentation, SOPs Handle escalated client issues & service recovery Execute HR processes for your team: onboarding, performance conversations, documentation Work directly with the Clinic Director to keep the clinic calm & predictable Step in on the desk when needed, but your job is building a team that doesn't need you to MVA/WSIB Across All Clinics Set up new MVA & WSIB claims: HCAI, OCF forms, WSIB Form 8 coordination Manage ongoing billing: OCF-18s, OCF-23s, WSIB extensions, treatment plan renewals Chase outstanding MVA/WSIB AR: insurer follow-up, unpaid HCAI invoices, status checks Support clinicians across the network to complete their forms accurately & on time Document the process as you build it, so it scales as we do Who You Are 2+ years in clinic admin (physio, chiro, rehab, dental or medical), with experience leading or mentoring a front desk team You hold people accountable without losing them. Direct & warm at the same time Organized to a fault. You track things. Nothing falls through the cracks on your watch Comfortable chasing insurers & holding clinicians to deadlines. Politely relentless Clear communicator, written & verbal Jane App experience is an asset MVA/WSIB billing experience (HCAI, OCF forms) is a strong asset but NOT required. We will train the right person What You Get Full benefits package 3 weeks paid vacation Additional discounts & perks through Axis partners (Goodlife, SPOT Pet insurance & more) A career path inside a growing clinic network. We're building toward a lot more locations, and we promote from within The Details Full-time, salaried, employee position Direct reports are the Client Coordinators and Team Leads Works in collaboration with the Clinic Director & Lead Therapist On-site at our Scarborough clinic Reports to our Director of People & Experience, with systems support from Head of Operations Salary: $52,000 - $63,000 CAD depending on experience

Lead and coach the administrative team at the Scarborough clinic to ensure operational efficiency and high-quality client service. Manage the end-to-end administration of MVA and WSIB claims across the entire clinic network, including billing, documentation, and insurer follow-up.

Requires at least 2 years of experience in clinic administration with a focus on team leadership or mentoring. Candidates should be highly organized, possess strong communication skills, and have experience or aptitude for managing medical insurance claims.

• Full benefits package • 3 weeks paid vacation • Discounts and perks through partners

• OrganizationPreferred
• CommunicationPreferred

Identified from the job description. Confirm important requirements above.

• Clinic administration
• Team leadership
• MVA claims
• WSIB claims
• HCAI
• OCF forms
• Billing accuracy
• Staff coaching
• Scheduling
• Client experience
• Performance management
• Communication
• Organization
• Jane App
• Treatment Planning
• Planning
• Physical Therapy
• Billing
• Chiropractics
• Leadership
• Invoicing
• Mentorship
• Rehabilitation
• Operations
• Service Recovery
• Coordinating

• Healthcare
• Administrative
• Management & Leadership
• Customer Service & Support
• Claims Coordinator
• Clinical Coordinator
• Health Service Managers
• Medical and Health Services Managers

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week