Customs Import Specialist - Senior

Axxess is a family-owned and international customs broker and freight forwarder that has been serving importing and exporting companies since 1998. The members of our team make a difference thanks to the personalized service they offer to our customers: competence, respect, kindness and a taste for challenge. We are committed to supporting our experts in their careers. We provide you with all the necessary tools so that you can flourish and share your experience with the team! Interested? We are looking for our next Custom Import Specialist to join our Canadian Custom team downtown Montreal. Do you have a solid background in Canadian regulations, classification ? At Axxess, your expertise will have a direct impact on service quality and operational efficiency. You will enjoy many advantages such as: * Telecommuting 2 days a week * Group insurance * RRSP with employer contribution * Employee Assistance Program * 7 personal days in addition to the annual vacation * Training supported by Axxess Your main tasks will be to: * Process and review files pending quality control to ensure compliance and accuracy * Maintain and update client databases to support efficient customs clearance * Monitor deadlines and ensure timely release of files * Respond to client inquiries and follow up on missing or incomplete information * Collaborate with internal departments to resolve operational issues * Support client onboarding and maintain accurate client profiles * Contribute to team development by training colleagues and identifying/correcting data errors What we are looking for: * Minimum 7 years of relevant experience at a custom broker * Experience with ITM (Descartes) and/or document management systems * Strong knowledge of the customs clearance process, including Canadian regulations, classification and valuation rules * Computer proficiency: Office suite, including Excel * Analysis and problem solving: ability to evaluate methodologies, adapt the approach and deploy technical solutions in a variety of situations * Advanced client service skills, with the ability to build strong relationships, anticipate client needs, and deliver responsive, solution-oriented support * Biliguism EN/FR to be able to communicate with all of our clients and collegues in other provinces * Advanced ability to analyze complex situations, anticipate challenges, and manage priorities independently * Assets: CCS, CTCS Don't have all the skills required? Apply anyway! We recognize that experience comes in many different forms and we encourage everyone to apply. To send us your application, please send us your CV via our website or Indeed. We will contact the shortlisted people within a maximum of two weeks. The use of the masculine in this job offer has the sole purpose of simplifying the text.

The specialist will process and review customs files for compliance and accuracy while maintaining client databases. They are also responsible for monitoring deadlines, resolving operational issues, and training colleagues to improve team efficiency.

Candidates need at least 7 years of experience at a customs broker and proficiency with ITM (Descartes) and Microsoft Office. Strong knowledge of Canadian customs regulations, classification, and bilingualism in English and French are required.

• Telecommuting • Group Insurance • RRSP With Employer Contribution • Employee Assistance Program • Personal Days • Training

• Data analysisPreferred

Identified from the job description. Confirm important requirements above.

• Canadian Customs Regulations
• Customs Classification
• Valuation Rules
• ITM Descartes
• Document Management Systems
• Microsoft Excel
• Client Relationship Management
• Problem Solving
• Bilingual English/French
• Customs Clearance Process
• Data Analysis
• Priority Management

• Logistics
• Transportation
• Customer Service & Support
• Administrative

Minimum education

Professional degree

Minimum experience

7+ years

Posting language

English

Working hours

40 hours per week

Office presence

3 days per week