Receptionist / Administrative Assistant

Customs broker and international freight forwarder, Axxess is a family-owned company that has been serving importers and exporters since 1998. Our team members make a difference through the personalized service they provide to our clients. They are knowledgeable, respectful, caring, and enjoy taking on new challenges! At Axxess, we are committed to supporting our experts throughout their careers. We provide you with all the tools you need to grow, thrive, and share your experience with the team. Interested? We are looking for our next Receptionist / Administrative Assistant for our downtown Montreal office. You will benefit from many advantages, including: * Group insurance * RRSP with employer contribution * Employee Assistance Program * 7 personal days in addition to annual vacation * Training paid for by Axxess * A healthy and collaborative work environment: team-building activities, happy hours, and more Your main responsibilities will include: * Answering a high volume of incoming calls, averaging 150 calls per day, with professionalism, courtesy, and efficiency. * Greeting visitors and directing them to the appropriate person or department. * Providing daily administrative support, including document management, filing, follow-ups, and updating information. * Transferring calls, taking messages, and ensuring clear communication between clients, employees, and various departments. * Contributing to the smooth operation of the reception area by maintaining fast, organized, and customer-focused service. What we are looking for: * You are bilingual in French and English, in order to communicate with your future colleagues and clients located across Canada and the United States. * You have experience managing a high volume of calls. * You are autonomous, proactive, and detail-oriented. * You have a smile in your voice and are customer-service oriented. * You have worked with a VOP system- asset! * You enjoy working as part of a team and are motivated to take on new challenges. Don’t meet all the requirements? Apply anyway! We recognize that experience comes in many forms, and we encourage everyone to apply. We thank you for your time and look forward to reviewing your application. To submit your application, please send us your résumé through our website or Indeed. We will contact shortlisted candidates within a maximum of two weeks. The use of the masculine form in this job posting is solely intended to make the text easier to read. Axxess International values the diversity of the people it hires and serves. For the company, diversity means fostering a workplace where individual differences are recognized, appreciated, respected, and valued, in order to help everyone reach their full potential and make the most of each person’s talents and strengths. Monday to Friday 8:30 am to 5 :00pm

The receptionist will manage a high volume of incoming calls and greet visitors while providing daily administrative support. Responsibilities include document management, filing, and ensuring clear communication between clients and internal departments.

Candidates must be bilingual in French and English and possess experience in managing high-volume call environments. The role requires an autonomous, detail-oriented individual with strong customer service skills.

• Group insurance • RRSP with employer contribution • Employee Assistance Program • Paid personal days • Paid training • Team-building activities

• Customer servicePreferred
• Attention to detailPreferred
• CommunicationPreferred

Identified from the job description. Confirm important requirements above.

• Reception
• Administrative support
• Customer service
• High-volume call management
• Document management
• Filing
• Communication
• Bilingualism
• Attention to detail
• Proactivity
• VOP system
• Taking Messages
• Document Management
• Administrative Support
• Professionalism
• Bilingual (French/English)
• Multilingualism
• Customer Service
• Personalized Service
• Customs Broking
• Employee Assistance Programs
• Air And Ocean Freight Forwarding
• Team Building
• Detail Oriented

• Administrative
• Customer Service & Support
• Logistics
• Receptionist/Administrative Assistant
• Receptionist
• Receptionists (general)
• Receptionists and Information Clerks

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week