Full-time Floor Leader - Kitsilano

Job summary

The Floor Leader assists in maximizing store sales by delivering an exceptional guest experience and demonstrating deep product knowledge. They support and motivate the team to achieve store goals while maintaining a positive and productive retail environment.

Job details

Bailey Nelson is currently in search of an incredible Floor Leader to join our amazing team at Kitsilano, Vancouver! At Bailey Nelson, we’re all about changing how our customers see the world and how the world sees them. We are a tight-knit bunch of down-to-earth individuals who look for ways to relentlessly improve on everything we do, every day. We believe our team is the secret to our success. Our people and the interactions we have with one another and with our customers are what defines the essence of who we are, and why we are fast becoming the smarter choice in eyewear for our customers. As a Bailey Nelson Floor Leader, you are an integral part of the leadership team who assists in maximizing store sales through delivering an amazing guest experience with exceptional product knowledge. You’ll support a passionate and committed team to deliver the best possible experience to your customers every day… and hit some exciting goals along the way. What you will get from us: Store-based bonus: Work as a team to hit your monthly bonus plan Learn to Earn program: Allowing you to increase your pay within 18 months of hire based on your increasing optical knowledge Make a real impact: By meeting customers' specific eye care needs every day Access to both in-person & web-based learning platform: To further your optical skills Attend training and development events: to help better yourself and your role at Bailey Nelson Flexible working hours: To help create a positive Work-life balance that fits your needs Generous employee discounts on our world class frame selection: For you along with a Friends & Family discount program Extended health and dental benefits: For anyone working over 30 hours a week. What we need from you: You bring your previous customer experience with at least 2 years in retail with increasing responsibility. You use your excellent communication skills to help your customers meet their needs. You have strong organisation and time management skills in a retail environment You recognize the individuality of others and authentically help people find their unique look. You are responsible for the energy you bring to the store and to our customers, owning your impact. You strive to improve yourself and others around you every day. You love a challenge and get satisfaction from creating solutions. You cultivate a strong bond with your team to motivate and inspire each other. If you have previous optical experience, great. If not, we’ve got you covered with our training programs. So… if you have just read about your dream job, don’t sit back and ponder what might have been! Send us your resume so we can hear all about why you are the perfect person for this role, and if we are feeling the vibe just as much as you are we will be in touch to chat to you in person.

What you’ll do

The Floor Leader assists in maximizing store sales by delivering an exceptional guest experience and demonstrating deep product knowledge. They support and motivate the team to achieve store goals while maintaining a positive and productive retail environment.

Requirements

Candidates must have at least 2 years of retail experience with increasing responsibility and strong organizational skills. Excellent communication abilities and a proactive, solution-oriented mindset are essential for this leadership role.

Benefits

• Store-based bonus • Learn to Earn program • In-person & web-based learning platform • Training and development events • Flexible working hours • Employee discounts • Friends & Family discount program • Extended health benefits • Dental benefits

Listed skills

• Time management · Preferred
• Problem solving · Preferred
• Organization · Preferred
• Product Knowledge · Preferred
• Leadership · Preferred
• Communication Skills · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Retail management
• Customer experience
• Product knowledge
• Communication skills
• Organization
• Time management
• Leadership
• Team motivation
• Problem solving
• Optical knowledge
• Product Knowledge
• Customer Service
• Communication
• Training And Development
• Sales
• Learning Platforms
• Time Management
• Teamwork

Job areas

• Retail
• Management & Leadership
• Customer Service & Support
• Sales
• Floor Lead
• Store Lead
• Shop Sales Assistants
• Retail Salespersons