Customer Service Coordinator

Job summary

Respond to customer inquiries by phone, email, and written correspondence, investigating concerns and resolving service requests promptly and professionally. Provide administrative support through reporting and data entry, and support logistics and sales teams by engaging new and existing customers about products and renewals.

Job details

POSITION SUMMARY: Reporting directly to the Supervisor of Customer Service, the Customer Service Coordinator is responsible for responding to external customer inquiries and resolving requests in a timely and professional manner. The ideal candidate will thrive in a fast-paced environment and demonstrate strong multitasking abilities while supporting both the Logistics Supervisors and Sales Department. KEY RESPONSIBILITIES: * Manage inbound and outbound calls with professionalism and a focus on delivering exceptional customer service * Respond to customer inquiries received via telephone, email, or written correspondence politely and promptly * Investigate and resolve customer inquiries and service requests efficiently * Analyze customer concerns to determine the most appropriate and effective resolution * Support DICI commitment to excellence in customer service * Perform administrative duties, including reporting and data entry and review * Engage with both new and existing customers regarding new products and renewal opportunities QUALIFICATIONS: * At least 1-year minimum of experience in customer service an asset * Strong written and verbal communication skills * Previous call center experience preferred * Highly self-motivated with a positive attitude * Proficiency in Microsoft Office, especially Word and Excel * Strong interpersonal and organizational skills * Ability to communicate clearly and professionally over the phone * Excellent multitasking and time management abilities * Ability to troubleshoot in a dynamic and fast-paced environment * Ability to de-escalate customer concerns in a tense situation * Ability to maintain positive and fact-based responses and exercise self-awareness under pressure * Own transportation (no city transportation in the area) WHAT WE OFFER: * Salary range: $45,000 – $55,000 depending on experience * Life Insurance, Disability, Employee Assistance Program * Flexible Health and Dental Benefit Plan * Defined Contribution Pension Plan * Educational Assistance Programs and, Scholarship Programs

What you’ll do

Respond to customer inquiries by phone, email, and written correspondence, investigating concerns and resolving service requests promptly and professionally. Provide administrative support through reporting and data entry, and support logistics and sales teams by engaging new and existing customers about products and renewals.

Requirements

At least one year of customer service experience is an asset, and previous call center experience is preferred. Candidates should have strong communication, organizational, multitasking, and troubleshooting abilities, proficiency in Microsoft Word and Excel, and the ability to de-escalate concerns professionally; personal transportation is required.

Benefits

• Life Insurance
• Disability Insurance
• Employee Assistance Program
• Flexible Health and Dental Benefits
• Defined Contribution Pension Plan
• Educational Assistance Programs
• Scholarship Programs

Listed skills

• Time management · Preferred
• Customer service · Preferred
• written communication · Preferred
• Organization · Preferred
• interpersonal skills · Preferred
• Microsoft Excel · Preferred
• Reporting · Preferred
• Troubleshooting · Preferred
• Multitasking · Preferred
• Data entry · Preferred
• Microsoft Word · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Written Communication
• Verbal Communication
• Call Center Experience
• Microsoft Word
• Microsoft Excel
• Interpersonal Skills
• Organization
• Multitasking
• Time Management
• Troubleshooting
• Conflict De-escalation
• Data Entry
• Reporting
• Customer Inquiry Resolution
• Outbound Calls
• Inbound Calls
• Professionalism
• Self-Awareness
• Organizational Skills
• Positivity
• Administrative Functions
• Self-Motivation
• Communication
• Employee Assistance Programs
• Sales
• Microsoft Office
• Troubleshooting (Problem Solving)
• Verbal Communication Skills
• Customer Inquiries

Job areas

• Customer Service & Support
• Logistics
• Sales
• Administrative
• Customer Service Coordinator
• Customer Service Supervisor
• Sales and Marketing Managers
• First-Line Supervisors of Office and Administrative Support Workers

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