SERVICE ADVISOR

Drive Your Career Forward with Bannister — We’re Hiring a Junior or Experienced Service Advisor! Are you someone who thrives in a fast-paced, people-focused environment? At Bannister Automotive Group, we’re not just fixing vehicles — we’re building relationships that last. With over 40 years of trusted service across Western Canada and recognition from Deloitte as one of Canada’s Best Managed Companies, we’re proud to be a family-owned group where your growth matters and your contributions are seen. We’re currently looking for a Junior Service Advisor or an experienced Service Advisor to join our Kamloops GM team. If you’re organized, customer-focused, and thrive in a collaborative environment, this might be the opportunity for you. The Drive Ahead * Greet customers and guide them through the service experience with professionalism and care * Clearly document vehicle concerns and communicate service recommendations * Coordinate with technicians and parts departments to ensure efficiency and accuracy * Keep customers informed with timely updates and transparent repair timelines * Process repair orders, warranty claims, and invoices with attention to detail * Use dealership systems (CDK/PBS) to manage appointments and follow-up * Meet service targets while maintaining high standards of customer satisfaction * Work closely with sales department for new/used vehicle repairs or maintenance Performance Essentials Whether you're starting your career as a Junior Service Advisor or bringing experience as an Experienced Service Advisor, we're looking for candidates who demonstrate the following: * Experience in a customer-facing role (automotive experience is an asset) * Strong communication and organizational skills * Ability to stay composed in a fast-paced environment and manage multiple priorities * Comfortable working with dealership software and digital tools * Valid driver’s license with a clean abstract * Full-time availability — typically Monday to Friday, with Saturdays as needed (approx. 40 hours/week) Bannister Accessories * Competitive wages with a performance-based commission structure * Extended benefits package, including health, dental, and vision care * Group RSP contribution program for long-term financial support * Unlimited career growth across the Bannister Automotive Group — internal candidates are prioritized * Ongoing training and professional development Bannister Automotive Group is an equal opportunity employer and committed to providing a respectful, inclusive workplace. Accommodations are available upon request during the hiring process.

The Service Advisor greets customers, documents vehicle concerns, and coordinates with technicians and parts departments to ensure efficient repairs. They are responsible for processing repair orders and keeping customers informed throughout the service process.

Candidates should have experience in customer-facing roles and a valid driver's license with a clean abstract. Strong organizational skills and the ability to use dealership software are essential.

• Competitive Wages • Performance-based Commission Structure • Extended Benefits Package • Health Care • Dental Care • Vision Care • Group RSP Contribution Program • Career Growth Opportunities • Ongoing Training • Professional Development

• Customer servicePreferred

Identified from the job description. Confirm important requirements above.

• Customer Service
• Communication
• Organization
• Time Management
• CDK
• PBS
• Warranty Processing
• Invoicing
• Appointment Management
• Collaboration

• Customer Service & Support
• Transportation
• Trades
• Sales
• Administrative

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week