SERVICE ADVISOR

Job summary

The Service Advisor is responsible for greeting customers, documenting vehicle concerns, and coordinating repairs with technicians and the parts department. They must also manage repair orders, warranty claims, and invoices while ensuring high levels of customer satisfaction.

Job details

Drive Your Career Forward with Bannister — We’re Hiring a Service Advisor at Penticton Ford Are you someone who thrives in a fast-paced, people-focused environment? At Bannister Automotive Group, we’re not just fixing vehicles — we’re building relationships that last. With over 40 years of trusted service across Western Canada and recognition from Deloitte as one of Canada’s Best Managed Companies, we’re proud to be a family-owned group where your growth matters and your contributions are seen. We’re currently looking for a Service Advisor to join our Penticton Ford team. If you’re organized, customer-focused, and thrive in a collaborative environment, this might be the opportunity for you. The Drive Ahead * Greet customers and guide them through the service experience with professionalism and care * Clearly document vehicle concerns and communicate service recommendations * Coordinate with technicians and parts departments to ensure efficiency and accuracy * Keep customers informed with timely updates and transparent repair timelines * Process repair orders, warranty claims, and invoices with attention to detail * Use dealership systems (CDK/PBS) to manage appointments and follow-up * Meet service targets while maintaining high standards of customer satisfaction Performance Essentials * 1–2 years of experience in a service advisor or customer-facing role (automotive experience is an asset) * Strong communication and organizational skills * Ability to stay composed in a fast-paced environment and manage multiple priorities * Comfortable working with dealership software and digital tools * Valid driver’s license with a clean abstract * Full-time availability — typically Monday to Friday, with Saturdays as needed (approx. 40 hours/week) Bannister Accessories * Competitive wages with a performance-based commission structure * Extended benefits package, including health, dental, and vision care * Group RSP contribution program for long-term financial support * Unlimited career growth across the Bannister Automotive Group — internal candidates are prioritized * Ongoing training and professional development Bannister Automotive Group is an equal opportunity employer and committed to providing a respectful, inclusive workplace. Accommodations are available upon request during the hiring process.

What you’ll do

The Service Advisor is responsible for greeting customers, documenting vehicle concerns, and coordinating repairs with technicians and the parts department. They must also manage repair orders, warranty claims, and invoices while ensuring high levels of customer satisfaction.

Requirements

Candidates should have 1–2 years of experience in a service or customer-facing role and possess strong communication and organizational skills. A valid driver's license with a clean abstract is required, along with the ability to work in a fast-paced dealership environment.

Benefits

• Competitive wages • Performance-based commission • Health care • Dental care • Vision care • Group RSP contribution program • Professional development • Ongoing training

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Organization · Preferred
• Documentation · Preferred
• Communication · Preferred
• Conflict Resolution · Preferred
• invoicing · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Communication
• Organization
• Time management
• Conflict resolution
• Documentation
• Technical coordination
• Repair order processing
• Warranty claims
• Invoicing
• CDK software
• PBS software
• Digital tools
• Professionalism
• Workplace Inclusivity
• Organizational Skills
• Valid Driver's License
• Customer Service
• Optometry
• Greeting Customers
• Detail Oriented

Job areas

• Customer Service & Support
• Retail
• Transportation
• Administrative
• Service Advisor
• Automotive Customer Service Representative
• Contact Centre Information Clerks
• Customer Service Representatives