General Manager

Job summary

The Administrator provides operational and clinical leadership for a Long-Term Care community, ensuring high standards of resident care and regulatory compliance. They are responsible for strategic planning, financial stewardship, and fostering a collaborative, compassionate team environment.

Job details

General Manager, Long-Term Care White Rock, British Columbia, Canada | Full-Time The Opportunity At Baptist Housing, every day is an opportunity to help seniors experience life well in supportive communities. As a valued member of our team, you’ll build a fulfilling career in a collaborative environment where your growth and wellbeing are prioritized. We are seeking a General Manager for our long-term care community in White Rock, British Columbia, Evergreen Care, to provide overall leadership and operational oversight. In this role, you will lead clinical and non-clinical teams, ensuring the delivery of high-quality, person-centred care while fostering a culture grounded in our mission, vision, and values. This is a key leadership role responsible for ensuring excellence in resident care, team engagement, and operational performance. About The Role As the General Manager, you are a servant leader who brings both strategic and hands-on leadership. You will oversee all aspects of operations, including clinical services, team leadership, financial performance, and regulatory compliance. You will create an environment where residents are supported to live with dignity, autonomy, and purpose, while also fostering a workplace culture where team members feel valued, supported, and empowered. This role is also a position of Christian ministry, requiring alignment with Baptist Housing’s values, Statement of Faith and a commitment to providing spiritual leadership within the community. Key Responsibilities * Lead and support all team members within the community, fostering a positive, collaborative, and values-driven culture * Model servant leadership and uphold Baptist Housing’s mission, vision, and values * Provide coaching, mentorship, and performance management to support team development * Partner with People & Culture on recruitment, retention, and team engagement * Oversee the delivery of all long-term care clinical programs and services, ensuring care meets the physical, emotional, social and spiritual needs of residents * Maintain compliance with professional, legal, and regulatory standards, supporting quality, accreditation, and continuous improvement initiatives * Lead day-to-day operations of the community, ensuring effective coordination across all departments, building strong relationships with external partners, and contributing to strategic initiatives. * Develop and manage operating and capital budgets in collaboration with senior leadership, monitor financial performance, and support risk management. * Promote a strong culture of workplace health and safety Qualifications Education & Certification * Bachelor’s degree in relevant field required. Bachelor of Science in Nursing or related health discipline preferred. * Current professional registration in good standing (if applicable) * Minimum five years’ healthcare leadership experience * Minimum two years’ clinical experience in seniors care or gerontology * Equivalent combination of education and experience may be considered Skills & Competencies * Collaborative servant leader * Effective communicator and relationship builder * Strong understanding of long-term care and healthcare regulations * Leadership experience in clinical program oversight, quality improvement, and accreditation * Financial management experience, including budgeting and resource planning * Proficiency in Microsoft Office and Point Click Care or other healthcare systems About You You are a compassionate and values-driven servant leader who works collaboratively to serve seniors. You lead with humility, integrity, and empathy, and are committed to creating environments where both residents and team members can thrive. You are a collaborative, empathetic team builder, who is adaptable and focused on continuous improvement. You bring strong leadership presence, sound judgment, and the ability to navigate complex situations with confidence. You are aligned with Baptist Housing’s Christian mission and are comfortable providing spiritual leadership within a faith-based organization. Compensation & Benefits We offer a competitive compensation package, including: * Competitive salary (hiring range $120,000 - $135,000) * Employer-paid extended health and dental benefits * Generous vacation entitlement * RRSP matching program * Ongoing professional development support Our Promise to You! At Baptist Housing, every day is an opportunity for you to help our seniors experience life well in supportive communities. As a member of our team, you can experience a fulfilling career while working in a collaborative environment where support for you is prioritized. Joining Baptist Housing means becoming a part of a committed and compassionate team that strives to create a warm and relational community where you can confidently bring your whole self to work, knowing that your contributions are valued and recognized. Our people and our values are what set us apart, and together we make a meaningful difference in the lives of our residents. Why Work at Baptist Housing? * Meaningful Service: Your work matters! You can make a real impact in the lives of our residents. Your role is both fulfilling and purposeful. * Supportive & Fun Community: We're more than colleagues. Experience a supportive, safe and fun environment where we take our work seriously, but not ourselves. * Recognition & Appreciation: Experience appreciation events and receive recognition awards through our team programs.

What you’ll do

The Administrator provides operational and clinical leadership for a Long-Term Care community, ensuring high standards of resident care and regulatory compliance. They are responsible for strategic planning, financial stewardship, and fostering a collaborative, compassionate team environment.

Requirements

Candidates must hold a Bachelor of Science in Nursing or a related health degree and possess current BCCNM registration. A minimum of five years of progressive healthcare management experience, specifically within Long-Term Care, is required.

Benefits

• Competitive salary • Extended health benefits • Dental benefits • RRSP matching program • Generous vacation entitlement • Professional development opportunities

Listed skills

• Time management · Preferred
• Problem solving · Preferred
• Budgeting · Preferred
• Regulatory Compliance · Preferred
• Quality Improvement · Preferred
• Risk Management · Preferred
• Critical Thinking · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Operational leadership
• Clinical leadership
• Strategic planning
• Regulatory compliance
• Financial management
• Budgeting
• Team mentorship
• Stakeholder engagement
• Risk management
• Quality improvement
• Accreditation
• Conflict resolution
• Critical thinking
• Problem-solving
• Organizational skills
• Time management
• Bachelor Of Science in Nursing (BSN)
• Organizational Change Management
• Professionalism
• Accountability
• Clinical Leadership
• Positivity
• Organizational Leadership
• Spiritual Care
• Compassion
• Planning
• Quality Improvement
• Adaptability
• Assisted Living
• Management
• Strategic Planning
• Communication
• Regulatory Compliance
• Conflict Resolution
• Continuous Improvement Process
• Critical Thinking
• Performance Management
• Occupational Safety And Health
• Financial Management
• Leadership
• Health Administration
• Holistic Health
• Problem Solving
• Long-Term Care
• Risk Management
• Midwifery
• Operational Excellence
• Operations
• Relationship Building
• Coaching

Job areas

• Healthcare
• Management & Leadership
• Social Services
• Administrative
• Long Term Care Administrator
• Healthcare Administrator (General)
• Health Service Managers
• Medical and Health Services Managers