Counter Sales - HVAC

Job summary

The successful candidate will manage customer inquiries, process orders, and negotiate sales while sourcing materials as needed. They are responsible for maintaining positive customer relationships and ensuring high levels of satisfaction with service and product delivery.

Job details

DUTIES AND RESPONSIBILITIES * Responding to inquiries and processing incoming calls and orders * Purchasing materials for customers and sales negotiations * Sourcing materials for customers when currently not in stock * Developing and maintaining positive customer relationships * Ensuring that customers are satisfied with order taking, product, pricing, deliveries and overall service * Counter Sales and handling returns as required * Other duties as required SKILLS AND COMPETENCIES * Exceptional customer service * Ability to warm up and develop rapport with potential customers * Ability to develop long term relationships and generate referrals from your customers * Excellent interpersonal and communication skills * Computer skills (Word, Excel, Email) * Self-motivated; able to function effectively both independently and as a member of a team EXPERIENCE AND EDUCATION * Minimum grade 12 education required * Previous experience is an asset, but we are willing to train the right candidate * Knowledge of the plumbing and heating industry is required WHY WORK FOR US * Company paid benefits * Employee and Family Assistance Program (EFAP) * Profit sharing * RRSP match * Paid sick days * Career growth * #GIVEBACK Program – Volunteer Day * Personal Milestone Recognition Program * Perkopolis Partnership * Safety shoe reimbursement * Employee Referral Bonus Program * Employee discounts on plumbing, electrical and heating products OUR MISSION Supplying the right solutions at the right time with our expert customer care throughout Western Canada. OUR VISION Be the preferred wholesaler by providing superior customer experiences. FIND OUT MORE Check us out online: https://www.bartlegibson.com/ [https://www.bartlegibson.com/] Follow us on LinkedIn: https://www.linkedin.com/company/bartle-&-gibson/ [https://www.linkedin.com/company/bartle-&-gibson/] Like us on Facebook: https://www.facebook.com/bartlegibsonltd/ Follow us on Instagram: https://www.instagram.com/bartlegibsonltd/ Final candidates will be required to undergo an assessment and security screening, including a criminal record check. Employment is subject to screening completion that is satisfactory to Bartle & Gibson. #BG01

What you’ll do

The successful candidate will manage customer inquiries, process orders, and negotiate sales while sourcing materials as needed. They are responsible for maintaining positive customer relationships and ensuring high levels of satisfaction with service and product delivery.

Requirements

A minimum of a grade 12 education is required for this role. Candidates must possess knowledge of the plumbing and heating industry, along with strong interpersonal and computer skills.

Benefits

• Company paid benefits
• Employee and Family Assistance Program
• Profit sharing
• RRSP match
• Paid sick days
• Career growth
• Volunteer day
• Personal milestone recognition program
• Perkopolis partnership
• Safety shoe reimbursement
• Employee referral bonus program
• Employee discounts

Listed skills

• Customer service · Preferred
• Teamwork · Preferred
• interpersonal skills · Preferred
• Microsoft Excel · Preferred
• Microsoft Word · Preferred
• Communication Skills · Preferred
• email · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Sales negotiations
• Relationship management
• Order processing
• Product sourcing
• Interpersonal skills
• Communication skills
• Computer skills
• Word
• Excel
• Email
• Self-motivated
• Teamwork
• Plumbing industry knowledge
• Heating industry knowledge
• Rapport Building
• Self-Motivation
• Customer Service
• Communication
• Computer Literacy
• Sales
• Plumbing
• Negotiation
• Purchasing

Job areas

• Sales
• Customer Service & Support
• Retail
• Trades
• Counter Sales Representative
• Sales Representative (General)
• Commercial Sales Representatives
• Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products

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