Guest Service Agent

Guest Service Agent Everwild Nordic Spa & Hotel, Canmore About Everwild Everwild is a growing chain of boutique Nordic spas and hotels based in Canmore. We are an energetic team driven by our core values and providing our guests a home away from home. Everwild Nordic Spa and Hotel aims to raise the bar in wellness hospitality, blending authentic tradition with fresh, evolving experiences. Everwild is redefining mountain hospitality. Why Work for Us? * Quarterly gratuity program! * Group health benefits plan (Dental, Vision, Paramedical, and more) * Generous staff discounts at all our properties * Family and friends discount at Basecamp properties * Free access to the Everwild Nordic Spa * Discounts on food & beverage at Rhythm & Howl * Company paid staff events. * Room for advancement in our growing company * Be part of western Canada's fastest-growing hospitality brand * A hands-on people focused Basecamp culture Position Overview Under the supervision of the Front Office Manager, the Guest Service Agent is responsible for daily check in and out procedures, handling guest inquiries, and providing basic concierge services while ensuring the highest level of customer service. Wage: $20 Position: Full-time/Permanent and requires availability for weekend shifts Key Responsibilities * Daily management of reservations and virtual check-in pre-arrival duties including payment processing, online registration verification, damage deposits. * In-person check-ins and checkouts of hotel guests. * Complete daily administrative tasks while handling guest interactions via in-person, phone, email, internal e-messaging, 3rd party messaging. * Facilitate dining reservations for Rhythm & Howl and ensure any dietary information and special requests are communicated to the F&B team. * Provide basic concierge services such as 3rd party attraction bookings and other similar reservations. * Work with the housekeeping and maintenance teams to ensure rooms are ready for arrivals and total room inventory is accurately reflected. * Act as a Lobby Ambassador during peak business levels to ensure a seamless and memorable experience for all guests. Requirements * 1-2 years of previous experience in an elevated setting is preferred but not required. * Hotel PMS experience preferred but not required. Knowledge of Mews is an asset. * Ability to prioritize and organize. * Able to work well independently with little supervision. * Ability to work under pressure in a fast-paced environment. * Take initiative in solving problems. * People forward mentality with a can-do attitude. Basecamp Resorts and Everwild is an equal opportunity employer, dedicated to building a workplace that values diversity and ensures equal opportunities for all. We are committed inclusion; we celebrate differences and actively welcome applications from individuals of underrepresented backgrounds and communities. We comply with all applicable laws that prohibit discrimination when making all decisions about employment. If you would like to enquire about an adjustment, or need assistance with completing the application process, please contact Beth at [email protected] [[email protected]] to discuss your needs confidentially. Full Time, Monday - Sunday Full Time = 40 hours

The Guest Service Agent manages daily check-in and check-out procedures, handles guest inquiries, and provides concierge services. They also coordinate with housekeeping and maintenance teams to ensure room readiness and maintain accurate inventory.

Candidates should have 1-2 years of experience in an elevated hospitality setting, though it is not strictly required. Proficiency in hotel PMS software like Mews is considered an asset, along with strong organizational and problem-solving skills.

• Quarterly gratuity program • Group health benefits plan • Dental insurance • Vision insurance • Paramedical insurance • Staff discounts • Family and friends discount • Free access to the Everwild Nordic Spa • Food and beverage discounts • Company paid staff events

• Time managementPreferred
• Customer servicePreferred
• Problem solvingPreferred
• CommunicationPreferred

Identified from the job description. Confirm important requirements above.

• Customer service
• Reservation management
• Payment processing
• Concierge services
• Administrative tasks
• Communication
• Problem solving
• Time management
• Hospitality
• Mews PMS
• Front office operations
• Energetic
• Administrative Functions
• Management
• Housekeeping
• Customer Service
• Discounts And Allowances
• Front Office
• Payment Processing
• Proactivity
• Reservations
• Prioritization

• Hospitality
• Customer Service & Support
• Administrative
• Guest Services Agent
• Automotive Customer Service Representative
• Contact Centre Information Clerks
• Customer Service Representatives

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week