Housekeeping Manager-*Private Apartment Accommodation Available*

Job summary

The Housekeeping Manager is responsible for leading the housekeeping team to maintain exceptional cleanliness standards across the property. They will also oversee staff onboarding, training, scheduling, and ensure compliance with health and safety regulations.

Job details

Housekeeping Manager Baker Creek by Basecamp, Lake Louise AB About Basecamp Resorts Basecamp is a rapidly growing chain of boutique hotels based in Canmore, Banff, Lake Louise & Kananaskis in Alberta and Revelstoke in British Columbia. We are an energetic team driven by our core values and providing our guests a home away from home. About Baker Creek An intimate mountain retreat with private cabins, cozy suites, and creek side fire pits. Our remote location is a short distance from the famous Lake Louise, located in the heart of Banff National Park. We have strong values and offer amazing perks and staff housing for those who want to join our team. Why Work for Us? * Private subsidized apartment available! (must have a "negative" criminal record check) * Discretionary bonus scheme * Group health benefits plan (Dental, Vision, Paramedical, and more) * Generous staff discounts at all our properties * Family and friends discount at Basecamp properties * Free access to the Everwild Nordic Spa * Discounts on food & beverage at Rhythm & Howl * Company paid staff events. * Room for advancement in our growing company * Be part of western Canada's fastest-growing hospitality brand * A hands-on people focused Basecamp culture Position Overview We’re looking for a dedicated and people-focused Housekeeping Manager to lead our housekeeping team and help create a welcoming, memorable experience for every guest. You’ll play a hands-on role in maintaining exceptional cleanliness standards, supporting and developing your team, and working closely with other departments to ensure the property runs smoothly. If you take pride in creating beautiful spaces, enjoy leading a team, and thrive in a dynamic hospitality environment, we’d love to hear from you. Salary: Dependant on Experience Shifts: Full-time Permanent Location: Lake Louise Key Responsibilities HUMAN RESOURCES * Promote Basecamp positively both within and beyond the workplace, aligning with our core values. * Conducts onboarding, training, and “on the floor” coaching with all direct reports. * Ensure that staff members are updated on new cleaning technologies and techniques. * Perform regular evaluations of housekeeping staff, including a formal three-month probationary review and annual performance assessments. * Address performance issues and provide constructive feedback. * Participate in the recruitment process by screening, interviewing, and selecting new housekeeping staff. * Collaborate with People & Culture and GM for onboarding and orientation of new employees. * Comply with the Basecamp policies, procedures, and code of ethics. * Ensure that you and your team wear uniforms, maintain a clean and professional personal appearance, and adhere to Basecamp Property Management Ltd. standards. OPERATIONS * Be present on the floor to provide support, guidance, and direction. * Insist upon meticulous cleanliness and organization in guest rooms, public areas, and internal storage areas/offices. * Organize essential materials to equip the team for daily tasks. * Maintain cleanliness and organization of work areas, including linen closets, common storage rooms, offices, and public washrooms. * Report and facilitate seamless communication among operational departments, including Guest Services, Maintenance, and Management. * Ensure rooms are cleaned and ready to sell by the guaranteed arrival time. * Schedule and track guest room and public area deep cleans as necessary. * Performs any other related tasks as assigned by the General Manager. * Communicate shortages and levels of cleaning supplies and equipment to General Manager. * Manage staffing levels to meet operational demands and budget constraints. * Ensure accurate labor tracking and recording in Dayforce. * Identify and suggest cost-saving measures in supplies and operations. * Collaborate with the General Manager to optimize the availability of guest rooms, with a focus on maximizing revenue at all times. HEALTH & SAFETY * Ensure compliance with health and safety regulations in all housekeeping activities. (WHMIS, First Aid, etc.) * Implement and enforce safety protocols to prevent accidents and injuries. * Conduct routine reviews of housekeeping practices, equipment, and procedures to ensure compliance with safety standards. Skills and Experience * Proven experience in leading and managing a team. * Promote positive relationships through effective communication and cooperation with all co-workers and guests. * Exhibit strong organizational skills and meticulous attention to detail, coupled with the ability to work effectively under pressure in a fast-paced environment. * Able to perform physically demanding tasks repetitively, including standing for long periods, bending, crouching, kneeling, and reaching. * Previous working knowledge of hotel PMS applications – Webrez Pro experience preferred. * Working knowledge of Microsoft Windows – Outlook, Excel, Word. Basecamp Resorts and Everwild is an equal opportunity employer, dedicated to building a workplace that values diversity and ensures equal opportunities for all. We are committed inclusion; we celebrate differences and actively welcome applications from individuals of underrepresented backgrounds and communities. We comply with all applicable laws that prohibit discrimination when making all decisions about employment. If you would like to enquire about an adjustment, or need assistance with completing the application process, please contact Beth at [email protected] [[email protected]] to discuss your needs confidentially. Full time, permanent Full Time = 40 hours per week

What you’ll do

The Housekeeping Manager is responsible for leading the housekeeping team to maintain exceptional cleanliness standards across the property. They will also oversee staff onboarding, training, scheduling, and ensure compliance with health and safety regulations.

Requirements

The ideal candidate should have proven experience in team leadership and strong organizational skills with meticulous attention to detail. Proficiency in hotel PMS applications and Microsoft Office software is required, along with the ability to perform physically demanding tasks.

Benefits

• Private subsidized apartment • Discretionary bonus scheme • Group health benefits plan • Dental insurance • Vision insurance • Paramedical insurance • Staff discounts • Family and friends discount • Free access to the Everwild Nordic Spa • Food and beverage discounts • Company paid staff events

Listed skills

• First Aid · Preferred
• Recruitment · Preferred
• Microsoft Excel · Preferred
• Communication · Preferred
• Team Leadership · Preferred
• Microsoft Word · Preferred
• Inventory management · Preferred
• Microsoft Outlook · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Team leadership
• Housekeeping management
• Staff training
• Performance management
• Recruitment
• Operational management
• Inventory management
• Health and safety compliance
• WHMIS
• First aid
• PMS applications
• Webrez Pro
• Microsoft Outlook
• Microsoft Excel
• Microsoft Word
• Communication
• Energetic
• Ceridian Dayforce
• Constructive Feedback
• Organizational Skills
• Effective Communication
• Ethical Standards And Conduct
• Health and Safety Regulatory Compliance
• First Aid
• Microsoft Windows
• Management
• Housekeeping
• Cleanliness
• Customer Service
• Cooperation
• Property Management
• Operations
• Safety Standards
• Coaching
• Detail Oriented
• Internal Storage

Job areas

• Hospitality
• Management & Leadership
• Human Resources
• Administrative
• Housekeeping Manager
• Housekeeping / Environmental Services Supervisor
• Cleaning and Housekeeping Supervisors in Offices, Hotels and Other Establishments
• First-Line Supervisors of Housekeeping and Janitorial Workers