Night Auditor

Job summary

The Night Auditor is responsible for assisting guests with overnight requests, checking in arrivals, and balancing daily accounts. They also monitor property security and manage the booking system to ensure efficient operations.

Job details

About Basecamp Resorts & Everwild Basecamp is a rapidly growing chain of boutique hotels based in Canmore, Banff, Lake Louise & Kananaskis in Alberta and Revelstoke in British Columbia. We are an energetic team driven by our core values and providing our guests a home away from home. Everwild Nordic Spa and Hotel aims to raise the bar in wellness hospitality, blending authentic tradition with fresh, evolving experiences. Everwild is redefining mountain hospitality. Why Work for Us? * Quarterly gratuity program! * Paid lunch breaks * Group health benefits plan (Dental, Vision, Paramedical, and more) * Generous staff discounts at all our properties * Family and friends discount at Basecamp properties * Company paid staff events. * Room for advancement in our growing company * Be part of western Canada's fastest-growing hospitality brand * A hands-on people focused Basecamp culture Position Overview We require a Full Time Night Auditor who will assist guests with their overnight requests and balance accounts from the day shift. The Night Auditor will check in guests arriving at night, handle guest requests and take reservations. The Night Auditor will promote a positive image of Basecamp Property Management Ltd, and must be pleasant, friendly, and able to address problems or special requests. Wage: $21.50 per hour Shifts: Full-time Permanent, 8-hours Key Responsibilities * Respond to all forms of guest queries regarding current and future bookings through telephone, email and in person. * Respond to guest inquiries, concerns and complaints and emergencies. * Reconcile all accounts in a timely manner. * Manage the property’s booking management system, ensuring that bookings are carried out in the most efficient manner for housekeeping services, property revenue potential and guest satisfaction. * Address issues brought forward by current or past guests and resolving them in a manner that provides the best outcome for both the guest and the property. * Practice safe work habits, including bending and lifting appropriately to avoid injury, reporting hazards, appropriate use of cleaning chemicals and working to minimize tripping hazards. * Report any damages or repairs to the correct department. * Maintain cleanliness and organization of work areas such as front desk, property entryways, common areas, etc. * Always greet guests in a friendly and professional manner according to Basecamp Property Management Ltd standards . * Comply with the Basecamp Property Management Ltd Policies, Procedures and Code of Ethics. * Monitor properties at night to ensure security and quiet hour compliance. * Uniform and personal appearance are kept clean and professional and are in accordance with Basecamp Property Management Ltd standards. Skills and Experience: * Demonstrate organizational skills and strong attention to detail. * Able to work well independently with little supervision. * Ability to work under pressure in a fast-paced environment. * Take initiative in solving problems. * Excellent guest services skills. * Promote positive relationships in communication and cooperation with all co­workers and guests. * Must be proficient with the use of computers and telephones, including the use of Property Management Systems. * Ability to monitor and communicate with guests at multiple properties Basecamp Resorts is an equal opportunity employer, dedicated to building a workplace that values diversity and ensures equal opportunities for all. We are committed inclusion; we celebrate differences and actively welcome applications from individuals of underrepresented backgrounds and communities. We comply with all applicable laws that prohibit discrimination when making all decisions about employment. If you would like to enquire about an adjustment, or need assistance with completing the application process, please contact Beth at careers@basecampresorts.com [careers@basecampresorts.com] to discuss your needs confidentially.

What you’ll do

The Night Auditor is responsible for assisting guests with overnight requests, checking in arrivals, and balancing daily accounts. They also monitor property security and manage the booking system to ensure efficient operations.

Requirements

Candidates must possess strong organizational skills, attention to detail, and the ability to work independently in a fast-paced environment. Proficiency with computers and property management systems is required, along with excellent guest service capabilities.

Benefits

• Quarterly gratuity program • Paid lunch breaks • Group health benefits plan • Dental insurance • Vision insurance • Paramedical insurance • Staff discounts • Family and friends discount • Company paid staff events

Listed skills

• Problem solving · Preferred
• Attention to detail · Preferred
• Communication · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Guest services
• Account reconciliation
• Property management systems
• Problem solving
• Communication
• Attention to detail
• Organizational skills
• Conflict resolution
• Security monitoring
• Computer proficiency
• Telephone etiquette
• Energetic
• Professionalism
• Organizational Skills
• Ethical Standards And Conduct
• Auditing
• Housekeeping
• Cleanliness
• Customer Service
• Cooperation
• Property Management
• Proactivity
• Property Management Systems
• Reservations
• Greeting Customers
• Detail Oriented

Job areas

• Hospitality
• Customer Service & Support
• Administrative
• Security & Safety
• Night Auditor
• Receptionists (general)
• Hotel, Motel, and Resort Desk Clerks