Reservations Manager

Reservations Manager - Maternity Cover Basecamp Property Management Ltd., Canmore About Basecamp Resorts & Everwild Basecamp is a rapidly growing chain of boutique hotels based in Canmore, Banff, Lake Louise & Kananaskis in Alberta and Revelstoke in British Columbia. We are an energetic team driven by our core values and providing our guests a home away from home. Everwild Nordic Spa and Hotel aims to raise the bar in wellness hospitality, blending authentic tradition with fresh, evolving experiences. Everwild is redefining mountain hospitality. Why Work for Us? * Generous staff discounts at all our properties * Family and friends discount at Basecamp properties * Free access to the Everwild Nordic Spa * Discounts on food & beverage at Rhythm & Howl * Company paid staff events. * Room for advancement in our growing company * Be part of western Canada's fastest-growing hospitality brand * A hands-on people focused Basecamp culture Position Overview We require a full-time Reservations Manager to join our Revenue & Sales team in the daily management and success of 13 properties. This role offers an opportunity to collaborate with cross-functional teams and contribute to the overall efficiency and revenue growth of our properties. Salary: $60,000 - $70,000 Shifts: Full-time, fixed term for 6 months with the possibility to extend to 1 year, to cover a period of maternity leave Expected start: 1st October 2026 (flexible) Location: Canmore AB Key Responsibilities: * Work closely with the Revenue Manager to ensure accuracy of OTA bookings in PMS by implementing & enforcing a checks system. * Track payments owing, refunds, rate adjustments & cancellations to ensure revenue is being maximized. * Work closely with the sales team to ensure group bookings are executed properly. * Work closely with each property’s guest service teams to resolve any reservation related issues promptly and effectively. * Produce daily, weekly & monthly revenue reports. * Coordinate & invoice promotional stays with our marketing team. * Work closely with the accounting department to ensure gift card reconciliation & funds transfers are correct. * Manage staff booking requests. * Manage Reservation & Group Coordinators. * Load and update rates, promotions, and packages into the reservations system as required. * Other duties as assigned. Requirements * Previous experience in reservations, guest services, or hospitality is preferred. * Strong attention to detail and analytical skills. * Excellent communication and interpersonal skills for effective collaboration with cross-functional teams. * Ability to prioritize tasks, manage time efficiently, and meet deadlines. * Familiarity with online travel agency platforms and practices. * Proficiency in using reservation systems and property management software. Basecamp Resorts and Everwild is an equal opportunity employer, dedicated to building a workplace that values diversity and ensures equal opportunities for all. We are committed inclusion; we celebrate differences and actively welcome applications from individuals of underrepresented backgrounds and communities. We comply with all applicable laws that prohibit discrimination when making all decisions about employment. If you would like to enquire about an adjustment, or need assistance with completing the application process, please contact Beth at [email protected] [[email protected]] to discuss your needs confidentially. Full time, fixed term Full Time = 40 hours per week

Manage daily reservations and revenue success for 13 properties, ensuring accuracy in OTA bookings and maximizing revenue through payment and rate tracking. Coordinate with sales, marketing, and accounting teams while supervising Reservation and Group Coordinators.

Previous experience in hospitality, reservations, or guest services is preferred. Candidates must possess strong analytical skills, proficiency in property management software, and the ability to collaborate across cross-functional teams.

• Staff discounts at all properties • Family and friends discount at Basecamp properties • Free access to the Everwild Nordic Spa • Discounts on food & beverage at Rhythm & Howl • Company paid staff events • Room for advancement

Identified from the job description. Confirm important requirements above.

• Reservations Management
• Revenue Tracking
• OTA Management
• PMS Proficiency
• Analytical Skills
• Interpersonal Communication
• Time Management
• Staff Management
• Financial Reconciliation
• Reporting
• Energetic
• Ability To Meet Deadlines
• Accounting
• Reconciliation
• Management
• Customer Service
• Communication
• Discounts And Allowances
• Property Management
• Sales
• Marketing
• Interpersonal Communications
• Invoicing
• Revenue Growth
• Reservations
• Prioritization
• Teamwork
• Detail Oriented

• Hospitality
• Management & Leadership
• Sales
• Customer Service & Support
• Finance & Accounting
• Reservations Manager
• Revenue Manager
• Finance Managers
• Financial Managers

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week