Content Writer

Content Writer Toronto, ON (hybrid) 12 months contract (potential for extension/conversion) Line of Business: BAM - Business Application Management Team Job Description: Our client is looking for a Content Writer / Content Strategist to join the Business Application Management (BAM) team supporting key business banking and credit applications. This role will focus on modernizing internal documentation by rewriting outdated materials and creating clear, user-friendly keystroke guides, job aids, and training resources for systems such as ICAP and CS. The successful candidate will help improve how internal users interact with application documentation while ensuring accuracy, accessibility, and consistency across all training materials. In addition, the role will contribute to building a structured content strategy by standardizing terminology, naming conventions, and user instructions across BAM applications. The candidate will also support change management communications and help redesign the BAM SharePoint site to create a more intuitive and organized knowledge hub. This position requires close collaboration with subject matter experts, business analysts, and technical teams to ensure content aligns with business objectives and supports upcoming banking initiatives. Must Have Requirement: Bachelor’s degree in Communications, English, Technical Writing, Copywriting, or a related field. 3+ years of experience in content writing, content strategy, or technical documentation (financial services or credit writing experience is an asset but not required). Strong experience creating training materials, job aids, user guides, and process documentation. Familiarity with credit applications, credit workflows, or system content design is a plus. Experience with SharePoint, Microsoft Office, and content structuring best practices. Exceptional written and verbal communication skills. Ability to work independently, meet tight deadlines, and manage multiple content tracks simultaneously. Strategic mindset, with strong attention to detail and consistency. Nice to Have: Experience within Financial Services, banking, or credit/lending systems. Background in UX/technical Content writing and/or content strategy. Experience standardizing naming conventions, terminology, or UI labels. Experience supporting change management communications or training.

Minimum experience

3+ years

Apply by

Feb 11, 2027

Seniority

Mid-Senior level

Application method

Direct apply is available