Service Writer

Job summary

Reporting to the Service Manager, the Service Writer is a confident, energetic, CUSTOMER FOCUSED member of the Service department. * Greet and WELCOME customers. * Open Repair orders with accurate and thorough information, including the details of the vehicle concerns, to assist with proper diagnosis. * Verify open warranty recalls or campaigns available for the customer. * Confirm Warranty eligibility and process the warranty claims. * Work with Service Foreman and technicians to maintain clear communication with the customer and ensure that their concerns are addressed quickly. * Maintain…

Job details

Reporting to the Service Manager, the Service Writer is a confident, energetic, CUSTOMER FOCUSED member of the Service department. * Greet and WELCOME customers. * Open Repair orders with accurate and thorough information, including the details of the vehicle concerns, to assist with proper diagnosis. * Verify open warranty recalls or campaigns available for the customer. * Confirm Warranty eligibility and process the warranty claims. * Work with Service Foreman and technicians to maintain clear communication with the customer and ensure that their concerns are addressed quickly. * Maintain this communication with the customers throughout the repair process, including, the customer’s approval of the repair, an estimate of the cost and an expected time of completion. * Ensure all charges are calculated and posted with accuracy to ensure timely close of Repair Orders * Identify possible upcoming Preventative Maintenance services with customers and schedule for them. * Maintain an organized work space and adhere to all company policies and procedures. * Other administrative duties as assigned by the Service Manager or Foreman. Required Experience / Skill Set * Strong computer skills with an emphasis on Windows based programs and MS Excel & Word. Experience with KARMAK is an Asset * Minimum of 3 years Automotive / Truck dealership experience. * Excellent Customer Service Skills with the ability to prioritize and focus in a fast-paced environment Benefits: * Competitive Salary * Extended Health Care * Dental Care (Basic + Major) * Disability insurance * Life insurance * RRSP Match * Store discount * Vision care * Safety Footwear Reimbursement * Wellness Reimbursement Experience: * Service Advisor: Minimum 2 years * Customer Service: Minimum 2 years We are an equal opportunity employer. We value diversity and are committed to creating an inclusive workplace. All qualified applicants will receive consideration for employment without discrimination.

What you’ll do

The Service Writer acts as the primary point of contact for customers, managing repair orders and coordinating between technicians and clients. They are responsible for processing warranty claims, providing cost estimates, and scheduling preventative maintenance.

Requirements

Candidates must have at least 3 years of automotive or truck dealership experience and strong computer proficiency. Excellent customer service skills and the ability to work in a fast-paced environment are required.

Benefits

• Competitive Salary • Extended Health Care • Dental Care • Disability Insurance • Life Insurance • RRSP Match • Store Discount • Vision Care • Safety Footwear Reimbursement • Wellness Reimbursement

Listed skills

• Customer service · Preferred
• Health · Preferred
• Clear Communication · Preferred
• safety · Preferred
• Process · Preferred
• Communication · Preferred
• Reporting · Preferred
• Accuracy · Preferred
• maintenance · Preferred
• Administrative · Preferred
• Customer · Preferred
• Excellent customer service · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Repair Order Management
• Warranty Processing
• Windows
• MS Excel
• MS Word
• Karmak
• Preventative Maintenance Scheduling
• Communication
• Prioritization