Service Advisor

Moncton, NB
On-site
Posted Sep 18, 2026
1 position

Applications are currently unavailable for this posting.

Employment type: Full-time
Posting language: English

Job summary

The Service Advisor is responsible for greeting customers, opening repair orders, and maintaining clear communication between the service team and the customer throughout the repair process. They also handle warranty claims, ensure accurate billing, and schedule preventative maintenance services.

Job details

Build a career with Bayview! We are seeking a Service Advisor to play a key role in supporting our customers and service team. Reporting to the Service Manager, the Service Advisor is a confident, energetic, CUSTOMER FOCUSED member of the Service department. The Role: * Greet and WELCOME customers. Open Repair orders with accurate and thorough information, including the details of the vehicle concerns, to assist with proper diagnosis. * Verify open warranty recalls or campaigns available for the customer. * Confirm Warranty eligibility and process the warranty claims. * Work with Service Foreman and technicians to maintain clear communication with the customer and ensure that their concerns are addressed quickly. * Maintain this communication with the customers throughout the repair process, including, the customer’s approval of the repair, an estimate of the cost and an expected time of completion. * Ensure all charges are calculated and posted with accuracy to ensure timely close of Repair Orders * Identify possible upcoming Preventative Maintenance services with customers and schedule for them. * Maintain an organized workspace and adhere to all company policies and procedures. * May include other administrative duties as assigned by the Service Manager or Foreman. Requirements: * Strong computer skills with an emphasis on Windows-based programs and MS Excel & Word. * Minimum of 3 years Automotive / Truck dealership experience. * Excellent Customer Service Skills with the ability to prioritize and focus in a fast-paced environment * Cooperative and team-oriented personality with a professional positive attitude. We offer a comprehensive benefits package including: * Health & dental * RRSP shared contribution * Boot allowance * Paid training * Competitive hourly rates. We are an equal opportunity employer. We value diversity and are committed to creating an inclusive workplace. All qualified applicants will receive consideration for employment without discrimination.

What you’ll do

Requirements

Candidates must have at least 3 years of experience in an automotive or truck dealership and possess strong computer skills in Windows, MS Excel, and MS Word. Excellent customer service skills and a professional, team-oriented attitude are required for this fast-paced environment.