Online Manager

Job summary

Oversee daily marketplace operations, including site performance, product listings, vendor onboarding and support, customer escalations, and the customer journey. Analyze traffic and sales data, collaborate with internal teams to improve processes and platform features, and support promotions, engagement, and revenue growth.

Job details

Company Description Bazaronweb.com is a fast-growing multi-vendor e-commerce platform that connects buyers and sellers across regions in a user-friendly online marketplace. The company empowers businesses of all sizes to reach a wider audience with tools to efficiently showcase products and manage online stores. Customers benefit from a secure, seamless shopping experience with a broad range of products, including fashion, electronics, home essentials, and more. Bazaronweb.com focuses on innovation, transparency, and customer satisfaction to ensure smooth and trustworthy interactions. It serves as a one-stop destination for sellers aiming to expand their business and customers seeking quality, variety, and value in online retail. Role Description The Online Manager will oversee daily operations of the Bazaronweb.com platform, ensuring a smooth experience for both vendors and customers in a full-time remote capacity. Responsibilities include monitoring site performance, coordinating product listings, managing vendor onboarding and support, and optimizing the customer journey from browsing to checkout. The role involves handling customer escalations, guiding vendors on best practices, and collaborating with internal teams to improve processes, promotions, and platform features. The Online Manager will analyze traffic and sales data, propose data-driven improvements, and help drive revenue growth and marketplace engagement. Qualifications Candidates should possess strong Communication and Customer Service skills to support vendors and customers effectively. Candidates should possess E-Commerce and Sales skills to manage online marketplace activities and drive conversions. Candidates should possess Web Analytics skills to interpret platform data and optimize performance. Relevant experience managing online platforms or digital businesses, preferably in a multi-vendor or marketplace environment. Ability to work independently in a remote setting, prioritize tasks, and meet deadlines in a fast-paced environment. Familiarity with online marketing, basic SEO, and digital tools for vendor and customer engagement is beneficial. Strong problem-solving abilities, attention to detail, and comfort with using web-based dashboards and CRM systems. A bachelor’s degree in business, marketing, communications, or a related field is preferred but not mandatory with equivalent

What you’ll do

Oversee daily marketplace operations, including site performance, product listings, vendor onboarding and support, customer escalations, and the customer journey. Analyze traffic and sales data, collaborate with internal teams to improve processes and platform features, and support promotions, engagement, and revenue growth.

Requirements

Candidates should have experience managing online platforms or digital businesses, ideally in a multi-vendor marketplace, and be skilled in communication, customer service, e-commerce, sales, and web analytics. They should work independently in a remote, fast-paced environment and bring problem-solving skills, attention to detail, and familiarity with online marketing, basic SEO, web dashboards, and CRM systems; a relevant bachelor's degree is preferred but not mandatory with equivalent experience.

Listed skills

• Communication · Preferred
• Customer service · Preferred
• Sales · Preferred
• Customer support · Preferred
• Problem solving · Preferred
• Data analysis · Preferred
• CRM Systems · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Communication
• Customer Service
• E-Commerce
• Sales
• Web Analytics
• Vendor Management
• Customer Support
• Online Marketing
• Search Engine Optimization
• Problem-Solving
• Data Analysis
• Marketplace Operations
• Product Listing Management
• CRM Systems

Job areas

• Management & Leadership
• Retail
• Customer Service & Support
• Data & Analytics
• Sales