Manager, IT Operations & Services

Job summary

The Manager, IT Operations & Services provides leadership for IT infrastructure and end-user support teams to ensure reliable, secure, and scalable technology services. This role oversees ITSM practices, manages vendor relationships, and drives continuous service improvement across the organization.

Job details

The Manager, IT Operations & Services provides leadership for IT infrastructure and end-user support teams to ensure reliable, secure, and scalable technology services. This role oversees ITSM practices, manages vendor relationships, and drives continuous service improvement across the organization. Candidates must possess a bachelor's degree in a related field and at least 7 to 10 years of progressive experience in IT operations or service delivery. A minimum of 3 to 5 years of people leadership experience is required, along with strong proficiency in Microsoft Azure and ITIL frameworks.

What you’ll do

The Manager, IT Operations & Services provides leadership for IT infrastructure and end-user support teams to ensure reliable, secure, and scalable technology services. This role oversees ITSM practices, manages vendor relationships, and drives continuous service improvement across the organization.

Requirements

Candidates must possess a bachelor's degree in a related field and at least 7 to 10 years of progressive experience in IT operations or service delivery. A minimum of 3 to 5 years of people leadership experience is required, along with strong proficiency in Microsoft Azure and ITIL frameworks.

Benefits

• Health benefits
• Dental benefits
• Pension plan
• Vacation
• Professional development support
• Employee assistance program
• Fitness allowance

Listed skills

• Microsoft Azure · Preferred
• Microsoft 365 · Preferred
• People leadership · Preferred
• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• IT operations
• People leadership
• Infrastructure management
• Service management
• Microsoft Azure
• Microsoft 365
• Identity and access management
• ITIL
• Service desk operations
• Cloud platforms
• Vendor management
• Change leadership
• Performance management
• Technical troubleshooting
• Strategic planning
• Communication

Job areas

• Technology
• Management & Leadership
• Government & Public Sector
• Customer Service & Support

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