Customer Service Attendant

Original job posting

The Customer Service Attendant is responsible for providing food and beverage service to passengers while maintaining cleanliness in passenger areas and galleys. They also perform essential marine emergency duties and provide information to passengers regarding ferry schedules.

Job details

Job Description CUSTOMER SERVICE ATTENDANT Casual Salt Spring Island The Opportunity We are seeking individuals who are passionate about providing amazing customer service while prioritizing safety and creating a positive environment. Reporting to the Chief Steward, Customer Service Attendants are responsible for: Taking food and beverage orders from passengers and relaying orders to the galley; portioning and serving items from the steam table; responding to special menu or serving request; assisting passengers with trays. Selling and serving alcoholic beverages. Assisting with the presentation of hot and cold menu items. Clearing and cleaning table and chairs in passenger areas; carrying dishes and trays to bus stations; scraping off food remains; separating wet compost; assisting in sorting cutlery and dishes. Performing housekeeping and major cleaning routines including sweeping, cleaning, scrubbing, washing, vacuuming floors, cleaning bulkheads, deckheads, elevators, furniture, windows, galley, galley appliances, steam tables, beverage machines, lines and taps, and cleaning coolers; picking up papers and garbage and emptying garbage containers; operating garbage compactors; sorts recyclables for removal; mixing cleaning solutions. Cleaning washrooms, wiping down counters, sinks, mirrors, disinfecting toilets and urinals, replacing hand towels and toilet paper. Performing additional duties including preparing food service facilities for opening; readying the facilities for on-coming watches and closing facilities; checking stores for sufficient supplies and unloading; lifting, carrying, replenishing, and rotating stores; reporting equipment failures; assisting in vessel refit storing and de-storing. Providing information to passengers about ferry schedules. Performing marine emergency duties in drills and emergency situations including but not limited to passenger management, operating evacuation systems, handling fire hoses, and lookout duties. What you bring to the team You possess strong customer service skills, with the ability to work in a high-volume customer focused environment in a physically demanding job and are an excellent communicator with a high level of self-motivation and initiative. In addition, you are an innovative team player who works well under pressure with the ability to be flexible and adapt to a change in task when necessary. You have one (1) year of customer service experience, preferably in a food service environment. A valid Seafarer’s Medical, Food Safe Level 1 and Serving it Right Certificates are required and can be obtained upon receiving an offer of employment. Preference may be shown to applicants who hold an Occupational First Aid Level 3 and/or Professional Cook Level 1. Interested? Here is a video explaining more about this role: https://youtu.be/FTR0aDahcRo. Join us! If this sounds like your next great career move, please submit your cover letter and resume by October 15, 2026. Please ensure to upload any relevant certificates you currently hold during the application process. "We sail to serve and connect the people and the coast of BC” At BC Ferries, our people are at the heart of delivering safe and reliable service along 1,600 km of coastline. Every day, we connect communities and move tens of thousands of passengers and vehicles across our 25 routes through the dedication, expertise and hard work of our teams. Guided by a shared commitment to safety, service, inclusion, and local commitment, we offer meaningful work, opportunities for growth, and the chance to make a positive impact. Whether you work onboard our vessels, in our terminals or behind the scenes, you'll play an important role in connecting people, supporting communities, and keeping coastal BC moving. We support employment equity and diversity in the workplace and we encourage applications from all qualified individuals including women, visible minorities, Indigenous Peoples, persons with disabilities, persons of diverse sexual orientation, gender identity or expression (LGBTQ2S+), and others who reflect our ever-changing workplace. We appreciate the interest of all applicants; however, only those selected for an interview will be contacted.

What you’ll do

The Customer Service Attendant is responsible for providing food and beverage service to passengers while maintaining cleanliness in passenger areas and galleys. They also perform essential marine emergency duties and provide information to passengers regarding ferry schedules.

Requirements

Candidates must have at least one year of customer service experience, preferably in a food service environment. Required certifications include Seafarer’s Medical, Food Safe Level 1, and Serving it Right, which can be obtained after an offer of employment.

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Teamwork · Preferred
• Problem solving · Preferred
• safety procedures · Preferred
• Cleaning · Preferred
• adaptability · Preferred
• Housekeeping · Preferred
• Communication · Preferred
• Inventory management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Food and beverage service
• Housekeeping
• Cleaning
• Communication
• Safety procedures
• Marine emergency duties
• Inventory management
• Teamwork
• Problem solving
• Adaptability
• Time management
• Employment Equity
• Disinfecting
• Furniture Cleaning
• Self-Motivation
• First Aid
• Management
• Customer Service
• Food Services
• Disabilities
• Selling Techniques
• Innovation
• Sorting
• Loading And Unloading

Job areas

• Customer Service & Support
• Transportation
• Food & Beverage
• Hospitality
• Security & Safety
• Customer Service Attendant
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives